DeeperReviews of deepersonar.com

Response from Deeper· Oct 14, 2026

We're sorry to hear about your experience. We'll contact you directly via email to investigate the connection and GPS issues and help find a solution. We can also clarify the return options if needed. Thank you for bringing this to our attention!

Response from Deeper· Aug 12, 2026

Ci dispiace che questa situazione le sia stata dispiaciuta. Desideriamo chiarire che la decisione relativa alla garanzia non si è basata su semplici graffi o usura estetica. Durante l'ispezione tecnica, i nostri ingegneri hanno riscontrato danni fisici significativi in ​​diverse aree dell'ecoscandaglio. I danni erano compatibili con forti impatti meccanici e avevano compromesso l'impermeabilità del dispositivo, consentendo all'acqua di raggiungere i componenti elettronici interni. Gli ecoscandagli Deeper sono progettati per resistere a urti e impatti con l'acqua. Tuttavia, i danni causati da forti impatti contro superfici dure possono compromettere l'involucro e i componenti interni e non sono considerati difetti di fabbricazione. Purtroppo, l'entità dei danni fisici e dei conseguenti danni causati dall'acqua ha impedito il ripristino completo della funzionalità dell'ecoscandaglio. Per questo motivo, il caso non è stato coperto dalla garanzia. Comprendiamo che questo non sia l'esito che si aspettava, ed è per questo che le abbiamo offerto un valido sconto per l'acquisto di un nuovo ecoscandaglio Deeper a titolo di risarcimento.

Response from Deeper· Aug 11, 2026

Es tut uns sehr leid, dass Ihre Bestellung länger gedauert hat als erwartet. Wir verstehen, wie ärgerlich es ist, wenn der voraussichtliche Liefertermin nicht eingehalten wird. In letzter Zeit haben wir eine außergewöhnlich hohe Nachfrage erlebt, was sich leider auf einige Lieferungen ausgewirkt hat. Wir arbeiten aktiv an der Optimierung unserer Logistik, um dies zukünftig zu vermeiden. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten! Sollten Sie Hilfe benötigen, kontaktieren Sie uns bitte unter [email protected].

Response from Deeper· Jul 31, 2026

Es tut uns leid, dass Sie diese Erfahrung gemacht haben. Unser Problemlösungsprozess kann manchmal mehrere Schritte umfassen, um verschiedene mögliche Ursachen auszuschließen, bevor wir die beste Lösung finden. Wir verstehen jedoch, wie frustrierend es ist, wenn dies länger dauert als erwartet oder sich wiederholt. Wir versichern Ihnen, dass jeder Fall von einem echten Mitglied unseres Support-Teams und nicht von einer KI bearbeitet wird. Wir danken Ihnen für Ihr ehrliches Feedback und Ihre Geduld und werden Ihr Problem mit Deeper so schnell wie möglich lösen.

Response from Deeper· Jun 22, 2026

Thank you for your feedback. We're sorry to hear about the mix-up with your order. We are already in contact with you regarding the incorrect item and are actively working to resolve the situation. We understand that waiting for a replacement or refund is frustrating, and we apologize for the inconvenience. We would also like to clarify a point regarding privacy. Your personal scans, bathymetric maps, waypoints, points of Interest, and other personal fishing data are private and can only be accessed by you. They are not visible to other users. Thank you for your patience while we resolve the order issue, and we appreciate you taking the time to share your experience.

Response from Deeper· May 29, 2026

We're sorry to hear that you were disappointed with the outcome of your warranty claim. We would like to clarify that our conclusion was not based on assumptions. During the inspection, water ingress was confirmed inside the device, and extensive waterproofness testing was performed afterwards. This included a high-pressure enclosure test, inspection of the sealing gasket, and a waterproof immersion test. No cracks, housing defects, gasket defects, or other manufacturing issues were identified. We also considered your question regarding ice fishing temperatures. Deeper devices are designed to operate in temperatures ranging from -20°C to +40°C, and both the sealing gasket and enclosure are specifically engineered to maintain waterproof integrity within this operating range. Deeper sonars are regularly used for ice fishing in conditions similar to those you described. While it is not possible to determine the exact moment when water entered the device, our diagnostic testing confirmed that the sonar enclosure and seal remained waterproof and no manufacturing defects were identified. In cases such as this, the most common causes of water ingress are the top cover not being fully secured before use or the device being exposed to moisture for an extended period without the top cover installed. Because the device passed all waterproofness tests and no manufacturing defect was found, we could not classify the failure as a warranty case. We appreciate you taking the time to share your experience and are genuinely sorry that we could not provide the outcome you were hoping for.

Response from Deeper· May 15, 2026

Merci beaucoup pour votre message. Nous sommes désolés d'apprendre que vous n'avez pas encore reçu de réponse. Il semble que votre domaine de messagerie bloque nos réponses, car nous avons essayé de vous contacter à deux reprises. Nous nous excusons pour le désagrément lié au GPS. Dans ce cas précis, nous vous recommandons d'effectuer un étalonnage du pilote automatique. Pour étalonner le pilote automatique du Deeper Quest, veuillez suivre les étapes suivantes : 1. Placez le Deeper Quest sur un terrain plat à l'extérieur, dégagé de tout obstacle (arbres, lignes électriques, etc.). 2. Allumez le Deeper Quest et sa télécommande. 3. Connectez-vous au Deeper Quest via le Wi-Fi de votre téléphone, puis via l'application FishDeeper. 4. Ouvrez le panneau de contrôle du pilote automatique (où vous donnez les instructions au Deeper Quest pour ses missions). Appuyez ensuite sur les trois points situés en haut à droite de l'écran et lancez l'étalonnage du magnétomètre. 5. Suivez les instructions affichées par l'application. Nous sommes convaincus que cela vous sera utile. Si vous avez besoin d'aide supplémentaire, nous vous recommandons de nous contacter via notre page Facebook ou par une autre adresse e-mail. Il semble que votre adresse actuelle bloque nos réponses. Veuillez nous excuser pour ce désagrément.

Response from Deeper· May 6, 2026

Het spijt ons zeer om te horen over uw ervaring en wij begrijpen uw teleurstelling volledig. Ons team werkt momenteel nog steeds aan het verwerken van bestellingen die vertraging hebben opgelopen, wat helaas invloed heeft gehad op sommige verzendingen. Onze oprechte excuses voor het ongemak en de frustratie die hierdoor zijn ontstaan. Omdat wij al rechtstreeks contact met u hebben, zullen wij ons best doen om u vandaag nog een nieuwe update te geven over de status van uw bestelling. Bedankt voor uw geduld en begrip.