D'Addario & Company, Inc.Reviews of daddario.com

I have had basically 100% positive experiences dealing with D'Addario's customer service functions. They are prompt and always do what they can to fix problems and have satisfied me as a customer. That being said, I'm under the impression the bug report in their "Gear Collection" Beta don't work properly. And the new changes to their website have created problems it appears the customer service folks can't fix on their end, but I don't think that reflects on the their department. Great overall.

Very helpful when I misplaced points from another email address that I forgot I'd used previously Also love their x series coated strings!

Had an issue with some wear and tear after heavy use of their accessory bag and was asking if it was possible to purchase the inserts for it. Not only did they respond very quickly, but they took care of me with the best customer service I've experience in a long time. Big shout out to Hailey for amazing customer service.

Fast and efficient help. Hailey answered my query perfectly.

Horrible customer service! I bought a hat and it was flattened due too much packing on top of hat. They (Steve) sent another one that was flattened WORSE than the first one? There is no brim protector and hat came literally almost flat in the box. I said just give my money back and credit back my points and I will send back these 2 smashed hats. Is that being unreasonable? I have filled out 5 of these stupid return forms only to have them closed out without fixing the problem. I am totally being ignored by whoever this Steve guy is ??? I have left my phone number but he is hiding somewhere. Just give me a refund and my points and quit being a moron. You can have back your 2 smashed hats. I mean what is the problem there? I have been using Diaddario strings since 1978 and this idiot is going to cost you my future business over a hat. I get 2 damaged hats and I am stuck with that now? I don't think so... This company does not stand behind their customers anymore. Just read some of these complaints. Total B.S. So now I have to spend time trying to get through when no-one answers the phone or returns a message. Three phone calls and 8 emails overall. Just read Their response... What a joke. That's what I have been asking for all along was to send back those crappy hats for a refund and THEY said no, lol. Now they say I can get a refund because of 2 bad reviews that I wrote. The hats ARE defective because the other one I have is PERFECT. The 2nd one and the resent one ARE NOT you moron. So at least admit that, lol. Why would I send back the one hat that is perfect? I can't believe you are reps for such a great company? Idiot response. I will still buy strings that I have used since 1978, but no longer any merch. I can buy that same hat on Ebay or Amazon and it would be perfect. I just wanted to use my points on a hat. Also, when you pack a hat you don't smash it in a box, dummy. It is protected by the box, duh. You pack around and inside the hat so it doesn't get crushed. You could have sent it in a plastic bag and had the same result and saved money on a box... Total snowflakes at Diaddario customer service. You should all be replaced.

Great customer service

Amazing products and amazing customer service. I am addicted to NYXL strings they improve my playing without doubt. Make sure you join the players circle for massive bonuses and discounts.

This company has always been notable in my mind for having great customer service, products, and reliability. I have no doubt I will continue to use it in the future and look forward to all the future products I will soon purchase.