D'Addario & Company, Inc.Reviews of daddario.com

Response from D'Addario & Company, Inc.· Oct 21, 2026

Hey Peter, thank you for your feedback, and we're very sorry to hear that you had experienced an issue with some strings. Our team is always happy to help with product related issues. Please contact us directly at www.daddario.com/contact-us so that we can assist you! Thanks

Response from D'Addario & Company, Inc.· Sep 29, 2026

Hi there, thank you for your feedback, and we are very sorry to hear that you had received cables that were longer than anticipated. Our team does reply to all messages we receive though. Unfortunately we were not able to look up your ticket without your name or order number, etc. We would like to look into this for you to see what had happened. Could you please contact us directly at www.daddario.com/contact-us so that we can investigate and assist further? Thank you!

Response from D'Addario & Company, Inc.· May 27, 2026

Hi Gregg, We are sorry to hear that you were not happy with the hats, but the hat you ordered is an unstructured "dad hat" which does not have any structuring in the top portion of the hat (aside from the brim). We can see from the photos you sent that the brim was not damaged, and that the top of the hat (the unstructured part) was pushed inwards. These hats are not intended to hold a shape on top like a trucker hat or a snap back, as unstructured hats are intended to essentially hold shape when they are being worn - making it a more comfortable, malleable fit. Wearing the hat would resolve this, because the top of this particular hat is just fabric (it does not have any additional structuring or lining, as intended with dad hats). I do see that our support agent had sent you an additional hat for free, plus another hat that was a different type (that one was a structured, mid-profile hat, which is why it held a specific shape - as structured hats are intended to). While the hats that you received were not defective, if you would prefer to send all three back to us we would be happy to refund you for the one that you paid for. Please feel free to contact our support team at www.daddario.com/contact-us and we would be more than happy to help with that. Thanks!

Response from D'Addario & Company, Inc.· May 12, 2026

Hi Anthony, We're very sorry for any inconvenience, but as mentioned by our agents we are unable to update the shipping address on an order once it ships out as the package is no longer in our possession or our control at that point. We only ship orders to the shipping address entered upon checkout. For the future, we do recommend double checking auto fill to make sure that the proper street address is entered when placing your order. We are glad to hear that USPS was able to catch your package for you and update the shipping address! Thanks for your understanding.

Response from D'Addario & Company, Inc.· May 6, 2026

Hey Jenny, we are sorry to hear that you had experienced an issue with your order! Did you contact our team already? We were not able to locate an order or a ticket under your name. Please note though- if you had ordered custom strings, those have a longer lead time than regular stock, as those are made to order here in our United States factories, and then sent to our UK Warehouse for fulfillment. Please contact our order support team at www.daddario.com/contact-us, as we are always happy to help. Thank you!

Response from D'Addario & Company, Inc.· May 6, 2026

Hey Richard - thank you for your feedback! We are sorry to hear that you were not happy with the new log in process. The log in process was updated to be password-less to help accounts not only be more secure, but also helping to prevent users from getting locked out of their accounts due to incorrect password attempts. We have several log-in options now! You can log in using your email address and a log in code will be sent to your email, or you can log in using a Shop Pay account (as long as your email is the same on Shop Pay and Players Circle), or you can log in using Google! If you're experiencing any issue logging in, please reach out to us on our help center and our team would be more than happy to help. Thank you!

Response from D'Addario & Company, Inc.· Apr 23, 2026

Thank you for your feedback! We are sorry for any confusion, but this head (BD22RB) does indeed come with a factory-cut port. If you are looking for the version with no port, that would be item number BD22RB-NP (with the NP standing for No Port)!  To help clarify a bit, we do not heat-seal our mic ports, nor do we CNC the mic ports. The ports are cut using a die and a hydraulic press, which has been the process we have used for decades! Based on the photos that you had provided, the adhesive was within spec, as it is not intended to be visible by anybody looking at the head from the audience's perspective (in other words, it is not visible from the outside of the head). Most ported bass drum resonant heads will feature the same type of port reinforcement. Our manufacturing process has not changed regarding bass drumheads or mic ports. The photos that were provided were in line with what is expected from our heads, and a defect was not able to be identified. If you need a head without the port, please be sure to order an -NP version! Thanks so much!

Response from D'Addario & Company, Inc.· Apr 22, 2026

Hey Jen, we are so sorry to hear that you had experienced an issue with a capo! This isn't something that we have been hearing commonly, but we are always more than happy to help when a product is defective! Please contact us with a photo of the capo at www.daddario.com/contact-us and our support team would be more than happy to assist! Thanks so much.