CurologyReviews of curology.com

The products really changed my appearance for the better. The team is really good. And the website is easy to use!

Zoe is incredible at her job in customer service. I felt heard, valued as a customer, and truly cared about as a human. Zoe listened to my concerns and helped me explore every option and possibility to address it.

I hadn’t run out yet and my subscription accidentally renewed. I was really stressed out, but they were able to stop the shipment and refund me. They are amazing.

I requested cancellation of my subscription in May. It was not processed. Because of my busy schedule, I didn't review my statements until recently and found Curology had continued charging me twice after that cancellation request, and these were not minor amounts. When I asked for a refund backdated to my May cancellation request, I was asked with repeated demands for "proof." The problem: to access my own message history, past orders, and billing records — the exact information needed to substantiate my claim — the site requires me to reactivate a paid subscription. So the company is charging me to access records that would prove I was overcharged. This is a customer service process that gatekeeps a customer's own account data behind a paywall, then denies a refund for lack of documentation it has made inaccessible. And even if you need to reactive, that in itself is a whole process. Overall, they seem to have all day to gatekeep you from a refund. Save your time, and don't even start your subscription here. There are plenty better competitors with better customer experience.

They are amazing! I have been using curology for 7 years now and it has made a huge difference with my skin

Very quick response. Ella went above and beyond helping me with my problem

I wouldn’t even give it one star if I didn’t have to. The customer services AI is a joke. They don’t even have the nerve to speak with the customers they know what they’re doing, and this is another way of avoiding it keeping our money they stole and draw interest on it or hang onto it and wish that we just go away. they state their transparent if they were so transparent there wouldn’t be 113 complaints on the Better Business Bureau for the same reason on the trial period If the product was that great, why sneak and steal people’s money? especially seniors like myself I urge all of you to complain to the FCC as well as their merchant Visa & Mastercard I’m a senior and I’m so stressed out right now I can’t stand it. Companies that have to trick people need to be shut down.

Their trial is a scam. I thought the trial was for me to test their products at a discounted rate. What actually ended up happening is that the trial signed me up for a subscription. I was not aware of this and they ended up charging me $155 dollars and sent me more products I didn't ask for. And of course the subscriptions are no refunds. Still disputing the charge, but it's been a headache. The experience has left me feeling like I've been taken advantage of. I won't be purchasing anything from them again. And of course there's no way to contact anyone by phone. Everything is AI and email and "we'll contact you in 48 hours." Typical.