MH
Posted
"Commit Action's Elite Package: A $1599 Monthly Disappointment"
signed up for the elite package with Commit Action, costing over $1599 per month, and was thoroughly disappointed. The coaching felt generic and uninspiring, with canned messages when I missed calls. After just two weeks, my coach abruptly left for a week, and I was casually handed over to another coach, which didn't feel "elite" at all. Paying $1599 for two rushed 20-minute check-ins is outrageous, equating to $600 per hour. The supposed "science" behind their methods didn't seem special to me, and while it might work for some, the elite package is a complete scam.
Response from Commit Action· Jul 3, 2024
We value our clients’ experiences and take concerns seriously. We’d like to clarify a few points mentioned in your review to provide a comprehensive perspective. 1. The Science: The coaching science we employ is well-documented and cited. The science works if you work it, and its effectiveness is contingent on active participation and showing up for scheduled sessions. https://www.commitaction.com/see-the-science/ 2. Engagement and Communication: Since April, our coach has made 44 attempts to reach you, all of which were met with no response. On June 11th, you answered a call and a new plan was devised to help re-engage you. Unfortunately, you did not follow through on this new plan. 3. Investment in Coaching: The remark about losing “$000’s” is noted. However, we also invested significantly by assigning an elite coach who made numerous attempts to support you, despite your lack of attendance. We allot at least 1 hr each week for elite clients with additional time as needed. You missed 94% of your scheduled appointments and therefore weren’t able to schedule in additional time. Most of our elite clients use at least 90 minutes a week which makes the time to dollar amount a no brainer. Then when you factor in what they accomplish because of what the ritual of showing up to the calls facilitates, the Elite plan more than pays for itself. 4. Handoff to Leadership: Our coaches are human and do take time off. In your first month, we ensured a coordinated handoff to a member of our leadership team who had an existing relationship with you. Despite her repeated attempts to engage, these efforts were also met without response. 5. Billing and Account Status: Our billing department has reached out multiple times regarding past due payments. The only response we received was when we informed you about the termination of your membership due to non-payment and lack of engagement. We wish you all the best in your future endeavors and are always open to constructive feedback.