Cin7 OmniReviews of cin7.com

I have found cin7 fantastic. William and all the team have done as they said they would. Helped guide me through the setup and worked out solutions for what I needed tweaking and helped me get my head around it all. All excellent!

I am pleased so far with Orderhive. It takes a very long time to set up if you have a large inventory with lots of variations. A few hiccups here and there, but support has been able to help quickly. I think this will make managing my inventory so much better and we will no longer over-sell.

Absolutely WOEFUL support.

I am CEO, Gorillamove Limited, an online grocery delivery company Gorillamove from Bangladesh. I had some expectation from a so called global company operating from U.S., NZ and many more. I subscribed their ERP paying $1000 per month from Feb 2022. We thought that we will have a seamless Inventory and WMS management by this ERP integrating with our own E-Commerce app and website. The amount of time the onboarding team spoiled, probably we could develop a small version of ERP by ourself within that time. They are never reachable. They takes months to solve any simple issues. Probably this company does not have any TECH team permanently. Our stock API is giving error for last 22 days. Their no support system are working. Many of them are replying our E-Mail after 3/4 days and showing us their busy work schedule and passing this support requirement from one person to another. A horrible experience that ever a business can have. We are live currently with this inventory management system, and everyday at least 50- 100 orders are being affected by showing zero stock while creating order by customers. We are trying to get out of them but it is not easy to migrate from one ERP to another. It needs time. We are so helpless but they are making their life with all false promises to the global businesses. I found many similar complaints. I think they need to be punished. Anyone who is interested to make any move against this fake business, I promise to stand along. Cant we put them under any legal actions for taking money from customers and failing to provide them service as promised?

Extremely concerning the time, it takes to get a response. I have often opened a case and waited over a month for a response that does not even come close to answering the initial question. Quite often resulting in me giving up and finding a new way to do this away from Cin7. I have now experienced the issue of my biggest channel Amazon not bringing through my orders. Two weeks down the line and i cant even get anybody to pick up the phone or respond to my case. The issue is ongoing and still no resolution and i am now looking at other solutions.

I am new to the orderhive family but couldn't be more impressed. I had some questions that I'm sure were in help docs but being new to the interface I was a bit overwhelmed on where I might find those answers. The chat support was super helpful and patient and pointed me in the right direction for all 3 of my newbie questions.

Polite customer service. Answered my question.

We are in the middle of the onboarding process and suddenly the cin7 team have disappeared!! No one is answering my emails for 2 weeks!!!!!! I am starting to wonder if perhaps it's a scam!!! ??!!!!