CignaReviews of cigna.com

I have had Cigna insurance for the past 7 years without a claim other than routine dental exams. I recently had an issue that necessitated the services of an endodontist. I called to make sure the Dr I went to visit was in-network which they were and I asked how much coverage I had remaining of my $1500 max benefit. They said that I had over $1200 remaining that would cover my endodontist visit. The very first thing any endodontist does is a cone beam x-ray (cat scan) of the diseased area in your mouth. Guess what - not covered by Cigna. In fact, of the $909 billed by the endodontist, only $79.40 was covered (I saved $32 by staying in network with a Dr that has contracted rates with Cigna). The contracted rate for the cone beam x-ray was $877 but for some reason, even though they have a contracted rate, they don't cover it. What a joke. Contracted rates for something that they don't cover? Sounds boarder-line fraudulent to me. I have paid close to $1000 a year for the last 7 years without a major claim. When I finally need to use the insurance, very little is actually covered. What's the point of buying insurance if it doesn't cover anything. I would give them ZERO stars if possible. DO NOT BUY INSURANCE FROM CIGNA. Worthless. I will be self-insuring the $1000 per year I am currently paying Cigna for worthless insurance. The government needs to regulate dental insurance more vigorously. They take your money without paying claims. It's shameful.

Scammers!! U get 0 service for what u pay. Its an evil disgusting company, don't just go somewhere else, RUN SOMEWHERE ELSE!!

I regret ever signing up with CIGNA. They are the most useless Insurance provider you can ever have. PLEASE RUN!!!!! They have the worst customer service in the industry and you can never get connected to a supervisor upon request. The only time I got connected to supervisor, they are all birds of the same feather. Please close down if you can not perform the services your customers are paying for

WORST INSURANCE COMPANY EVER!!!!!!!!!!!! ONE STAR IS TOO MUCH CREDIT!!!!! TOOK MY MONEY AND NEVER GAVE ME MY POLICY!!!! I PURCHASED A DENTAL POLICY AND THEY REFUSED TO GIVE ME A MEMBER ID NUMBER AND THEN TRANSFERRED ME ALL DAY WHEN I KEPT ASKING TO TALK TO A SUPERVISOR WHEN I FINALLY GOT TO A SUPERVISOR HE WAS SO DISGUSTINGLY RUDE AND HAD ABSOLUTELY NO EMPATHY NOT ONCE DID HE SAY HE WAS SORRY FOR THE INCONVENIENCE AND HE DID ABSOLUTELY NOTHING TO HELP ME. HE CONSTANTLY CUT ME OFF WHEN I WAS TRYING TO TALK AND THEN WHEN HE DID GIVE ME TWO SECONDS TO TALK HIS RESPONSE TO EVERYTHING I SAID WAS OKAY BECAUSE HE FELT THAT NOTHING WOULD HAPPEN AND I WAS JUST ANOTHER PEON. WORST CUSTOMER SERVICE EVER! I WILL BE CONTACTING THE CEO! JORGE IN TAMPA LOCATION IS THE SUPERVISOR I SPOKE WITH I WILL NEVER SHOP WITH THIS COMPANY AGAIN!! I RECORDED MY CALL IN CASE JORGE IN TAMPA FLORIDA DECIDES TO TRY AND DENY MY ALLEGATIONS AND I CANCELED MY POLICY IMMEDIATELY!

Horrible company paid for nothing all year. Waited 6 months to get in with an obgyn that I was told was covered by Cigna which I found through my cigna app. Got to the appointment to be told I'm not covered and had to pay over $300 out of pocket. Tried to call Cigna to figure out why was on hold over an hr no response after being told 1 to 2 min hold. This company is horrible doesn't cover anything and was told I have to get a CT scan so had to switch insurance companies to someone who will actually take care of me and what I'm paying for

Very worst customer service. My claim was rejected saying hospital is out of network but in fact the hospital is in network with Cigna. After multiple follow up a case has been opened to reprocess the claim. Case was opened in September 2022, it's November 2022 I am still waiting on the response. Every time I call a new person speaks and I start all over again with the claim history and end up having the same pending status again.

I was a Cigna customer up until last month when they cancel my contract as the payment was not going through due to my change of address that I forgot to update! One month late after being a customer for 2.5years and you get cancelled and this is after you have a $1500/yr for dental but each time you send a claim they reimburse you peanuts if they do not deny your claim! and their service is pretty low quality and totally outdated. overall a ripped off.

Os recomiendo no contratar el seguro con Cigna. Todo son problemas a la hora de autorizaciones y luego te lo deniegan y te hacen abonar hasta las analíticas que te prescriben los especialistas y tienes que abonarlas.