CignaReviews of cigna.com

Cigna bought my Lloyd’s Bank Hospital Plan from another company. I have now received a letter saying they are cancelling the policy because they are no longer going to offer this type of policy. The real reason is that the policy is a fantastic policlike acsavings plan that the payouts rise faster than the premiums and it doesn’t make Cigna as much profit as their other plans. Then you should never have bought the plan in the first place! I had built up a substantial payout should I have to go into hospital and you’ve just cancelled it without thought! Having read reviews about this company on the net, no one has a good word to say about them. Shame on you Cigna!

Honestly, what a way to behave? Suddenly informed by Cigna yesterday that they would no longer be able to provide Hospital cover. I've been paying into the plan for over 31 years. Now when I may need it because of age, they've decided to cancel it.

Use them for dental cover. They are literally in the Stone Age when it comes to processing claims. Full of unnecessary forms and stamps. They are in desperate need of modernisation. Go with Denplan instead.

Cigna have suddenly stopped providing care for me - I'm now a terminal cancer patient (previously I was Stage 3) and because their policy stops once the cancer metastasizes, I cannot get the life-saving treatment I need. NHS won't provide it either as it's not yet approved in the UK. Basically, Cigna have given me a death sentence. With treatment, my survival is around 50%, but without it, I'm at 10%. This companies KILLS PEOPLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am so impressed with the willingness of Cigna to offer cover for treatments. Even when it has not been stated in the policy that certain things are covered, the staff and nurses have gone above and beyond to see what they can do to help, and eventually even offering cover on things they did not have to. My experience in the past with insurance providers is that they make it as difficult as possible to claim and have clauses and small print that means very little cover is actually provided, indeed my sister has health insurance with Bupa and this is her experience exactly. So I didn't have high expectations for Cigna. However I was absolutely amazed and so impressed with their service- I highly recommend to others.

Absolutely discussed with the attitude of profit over customer care!!. I called Cigna ref a procedure that would take about 30 mins and questioned twice how much it would cost as I have medical cover via my employer, I was told the cost would be and excess of £150, I even asked again so my total invoice would be £150 and yes as the response, my procedure took place in late December and all was well, I later received an invitation to remove some stitches in the first week of January and once again all was fine until I received another invoice for £150!!!, as you can imagine I was very upset as the cost of removing the stitches was under this excess, I called Cigna and asked why I had received another invoice to be told "it in your terms and conditions", I explained that yes it maybe but due to the amount of very small print as I call it I had not seen such a statement, I also explained that the representative I spoke to knew when I would be going in and could have explained this lope hole, T&C whatever you want to call it and I would have arranged to have the procedure in the new year, end result I pay £150 to have a very small mole removed in December and because the stiches came out in the first week of January I was forced to pay another £150, shocking customer service and just wanted to hide behind their T's and C's, the company I work for use Cigna as a company benefit so as you can imagine I will not be promoting their services to anyone I come in to contact with and my feedback as been requested which I will most certainly give. Very unhappy customer