CignaReviews of cigna.com

solicite un reembolso por una consulta con podologo , para quitarme una uña encarnada. Cigana me rechazo el reembolso porque en la factura no escribia que fue una uña encarnada, envie la factura corregida y aun asi siguen dudando porque la segunda factura va con fecha distinta. Por unos miserables 24€, no sigo gastando gasolina ni tiempo volviendo al medico que ahora me escriba otra factura. Pareciera que estoy solicitando un reembolso de millones y estoy queriendo engañar , a sido humillante

The informed department is a scam. I have prostate cancer. These SOB people call me saying they can get me a cheaper and quicker appointment for CT and bone scan. The scum Ashley tells me she will take care of everything and will call me. Never called me, I called 4 times got different people and told that the appointment is not confirmed. Then they tell me to call my doctor. They were the ones to start this. Now I don’t have any appointments for my scan! These people are scum.

They deny claims for oral exams and cleanings if they were not at least 6 months between. So if it was 5 months and 2 weeks , they will deny the claim.

Have Cigna for dental. They falsely advertised what was covered and then when it comes time to work with them for dental work, they deny coverage and payments. So I was sold a policy they said one thing and does another and now stuck again for 2026 when it doesn't help me at all. I found better coverage with a private company and would still be forced to pay for both. Cigna like most healthcare companies have not learned from Blue cross Blue shield events and it's sad they got scared and then screwed people with coverage over and over. Especially considering the federal government subsidizes healthcare companies to the tune of 90% which is proven fact! Cigna profits twice and then refuses payout.

Not the best. They used to be easy to work with now they put a lot of red tapes just for a GOP. Imagine the result already shared that it doesnt make sense for me to go through a conservative treatment and yet they're asking for conservative treatment report before I undergo surgery.

Cigna Medicare products have been sold and the new company is awful!!! No website access - rep told me 98% of customers have this issue with no ETA for fixing, eobs not mailed, can only be faxed. What??? Reps have no idea how to look up claims, website address on cards is incorrect but no plans to issue corrected cards. Transferred from rep to rep with no one able to answer questions. Horrible service and apparently no plan to fix.

Ich war früher mit meiner Cigna Zahnzusatzversicherung sehr zufrieden. Leistungsanträge wurden immer zügig bearbeitet und die Kosten problemlos übernommen. Doch seit dem 04.07. warte ich vergeblich auf eine Rückmeldung zu meinem aktuellen Leistungsantrag. Das erforderliche Formular habe ich mehrfach eingereicht und sogar eine Frist gesetzt – ohne jegliche Reaktion. Auch telefonisch wurde ich nur von einem Team zum nächsten weiterverbunden, und niemand fühlte sich zuständig. Dieser Service ist für mich völlig inakzeptabel. Ich werde die Versicherung kündigen. Leider absolut nicht zu empfehlen!

As many have pointed out, even getting approval for pre-planned surgery and hospitalization is an ordeal. The clinic is on our company’s panel, yet they had to contact me repeatedly to chase Cigna for authorization. Up until the day of my surgery, literally when I was in my gown and asked to go down to the counter, the hospital staff told me they still hadn’t received approval/GOP. Thankfully, I had an email confirmation (though not the official GOP document, because of course why would cigna make anyone’s life easy), which the hospital accepted and agreed to follow up on. It was an unnecessary layer of stress on top of an already stressful situation. More recently, there was another baffling episode. Cigna requested a cost breakdown for a health screening package, even though the invoice already listed all included items. They specifically wanted the individual cost of the stress ECG treadmill test for some reason. After I went through the trouble of getting it (the clinic provided the ala carte add-on pricing), they then excluded that test from my claim, stating it wasn’t “a necessity.” This makes zero sense for several reasons: 1. It was a package, and I didn’t specifically opt in for that treadmill test. 2. I did the exact same health screening last year without any issue. 3. The package itself is named “CIGNA Platinum” with Fullerton—clearly a partnership. 4. Just based on common sense, a package is meant to be cheaper than adding up all ala carte prices of tests done. Who in their right mind excludes a claim based off ala carte pricing when what I did was a PACKAGE. 5. It is going to be the same price regardless I opt out or in for anything in the package, because, it.is.a.package.