CignaReviews of cigna.com

They take your money, but when it comes time to send you the medicine, they don't want to pay for it and they deny it to you.

Tras más de diez años como cliente de Cigna, debo manifestar mi profunda insatisfacción con el funcionamiento del servicio. Lejos de facilitar el acceso a la asistencia sanitaria, la compañía ha convertido los trámites en un proceso excesivamente complejo y poco orientado al paciente. La gestión de autorizaciones resulta particularmente problemática. Se exige al asegurado identificar correctamente códigos médicos y seleccionar procedimientos con un nivel de precisión que, en la práctica, obliga a tener conocimientos técnicos que no corresponden a un cliente. En lugar de simplificar, el sistema introduce barreras administrativas innecesarias. Todo son requisitos adicionales, solicitudes de documentación y justificaciones reiteradas, incluso para actos médicos relativamente sencillos como pequeñas intervenciones quirúrgicas. Además, los canales disponibles —principalmente telemáticos o telefónicos— no siempre son ágiles ni accesibles, especialmente para personas de mayor edad que no manejan con facilidad herramientas digitales. Una entidad aseguradora debería priorizar la claridad, la sencillez y el acompañamiento, no generar una sensación constante de obstáculo burocrático. Considero que el modelo actual debe revisarse en profundidad. Los asegurados abonamos nuestras cuotas con la expectativa legítima de recibir apoyo eficiente y una gestión ágil de las autorizaciones. En su estado actual, el servicio transmite más una cultura de control y dificultad que una vocación real de atención al cliente. Por todo ello, mi experiencia no ha sido satisfactoria y, en las condiciones actuales, no recomendaría Cigna como entidad aseguradora de asistencia médica privada.

Cigna, now "Healthspring" has been very frustrating to deal with. They improperly switched my to a $50 deductible PDP when they changed their name. It took me 4 weeks, 6 or 7 phone calls including 2 to Medicare who finally fixed the problem by forcing Healthspring to enroll me in the proper zero premium plan. Now Healthspring is still trying to collect the $100 from 2 months of premium on the wrong plan. Their call center says they can't do anything and there is no escalation. I've tried to find a corporate billing office number for Hs, but can't find anything. The call center says they have no corporate numbers for Hs. The good news, if any, is that for now, Healthspring will not try to collect the improper premium. Cygna, Healthspring and their maybe new owner Health Care Service Corporation should be having their license revoked until they start behaving in a more honest manner.

I have never seen such a disorganized insurance service. Their support never answers questions clearly, just transfers you in circles, and most of the time you get cut off before you even reach someone who understands your issue. Claims take forever, if they’re ever resolved at all, and they constantly change your plan details without adequate notice. I’ve spent hours on hold only to be told conflicting information by different reps. Honestly, it feels like nothing I pay for actually gets used to help me — it just disappears into a black hole of confusion and endless run-around.

Sent me a notice of the name change but that was all. Figured I'd have the same plan as 2025 under the new name. My monthly bill went from 40 cents to $50.40 per month. They switched me to an extra plan from a basic plan. The nam change was just an excuse to steal from seniors

Cigna dental required three phone calls to cancel. Goes to Philippines first. Very unacceptable.

Edit: As for Cigna’s “I’d like to look into this” response, this has been “escalated” (Cigna’s word) twice. They just open another claim to reset the clock on when they’re legally obligated to settle up. Got fed up and handed it over to TDI. The guy who responded to this review (Norman) is one of the people that ghosted me. This is a $1200 claim. I can’t imagine what games they play to get out of paying serious $$$ claims. I’ve had various dental insurance companies in the 30+ years I’ve been working. Congrats on being the only nightmare, Cigna. Absolute worst. Have them for dental insurance. Had a pre-approved gum graft. 2 months later, they still haven't reimbursed. They've opened three claims for this in 2+ months as a way to delay payment. Over 70 days later, and they are dragging their feet on it. Filed a complaint with TDI. If you have a choice, stay away from Cigna. My health care provider can't stand them, and I can see why.

Watching a survivor get the run around 5 months after his mother passed.These people are the lowest that run this business.