Average
127 reviews
Child UniverseHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Today, we aim to create a whole universe of unique products for kids. We craft wooden toys for kids, Montessori furniture, and décor pieces that promote independence, motivate, and shape the minds of their owners. Despite the ongoing war, we continue to work and grow together. We have a deep-rooted passion for what we do that keeps us sane, inspired, and strong to combat the challenges ahead
Child Universe (child-universe.com) has 127 customer reviews on Rated Honest, with an average rating of 3.2 out of 5.
127 approved reviews, newest moderated first
Betty
Posted
Expecting my first great grandchild. Your website was so much fun. Times and baby are have changed since the 50’s and 60’s when I had babies. So many new and useful items! And ordering online was easy.
AL C.
Posted
I had to pay expensive custom fees (12 euros) when the package arrived in France though I had already paid shipping costs on the website. Of course, Childuniverse never said anything about such a fee when I purchased the item on their website and never answered to my email afterwards. I feel completely robbed.
Response from Child Universe· Mar 6, 2024
Dear Anna-Laurine Castor, this is Yuliya from the Customer Care team. It's very important to make you happier with the purchase and make you totally satisfied with the experience. Thank you for letting us know according the situation with fees. Would you be so kind as to check your e-mail? And I`m always here to support you. Warmest regards, Yuliya Customer Support team
Lisa B.
Posted
I haven’t even received my product yet! You’re sending me reviews on some thing I still never received!
Response from Child Universe· Jun 12, 2024
Dear Lisa Bridgewater, Thank you for sharing your valuable feedback! We are very sorry to hear about your negative experience and have already contacted you via email with detailed information to remedy the situation. Could you please check your inbox so that we can work on improving your experience? Warmest regards, Child Universe Customer Care Team
Ashley B.
Posted
The box came damaged and there were no screws included to assemble it
Response from Child Universe· Jun 12, 2024
Dear Ashley Barth, Thank you for sharing your experience in your review! According to the information in our system, we have already sent you the screw set and everything you need. We have already contacted you by email to check on this and make sure we have made you happy with your experience. Could you please check your inbox? Warmest regards, Child Universe Customer Care Team
MB
Posted
The directions to build the bookshelf are AWFUL. One of the holes in the shelf doesn’t even match up with the part that’s supposed to get attached to it. The shelves are so flimsy. If it didn’t take forever to build, I’d take it apart and return it in a heartbeat. I’m afraid to even open the toy shelf… I’m considering returning it.
Response from Child Universe· Jun 12, 2024
Dear customer, We are deeply sorry to hear about your negative experience and have already taken immediate steps to resolve the situation. Could you please check your inbox for an email from our customer care team? Your happiness is our top priority, and we will do our best to make you feel that way. Warmest regards, Child Universe Customer Care Team
Alice Stephanie A.
Posted
STAY AWAY!! Product is made of flimsy materials and it’s very dangerous and could collapse or fall on your babies. Their reviews on their website are altered to only reflect positive but they removed all the negative. I found their Etsy account after ordering and saw REAL reviews. (See photos for honest reviews on their flimsy children’s furniture) Placed an order and saw reviews and was terrified. Messaged them 6 minutes after the order was placed to cancel it. They responded 6 minutes later trying to get me not to cancel. I responded asking for a refund, they completely ignored me after that when they initially responded right away. I sent over 5 emails. I called my credit card company now, they will be doing an investigation and charge this company back. Very shady company who is trying to keep my money instead of cancelling and refunding my order! Do not make the mistake I made and save yourself a call to your credit card company.
Response from Child Universe· Jun 12, 2024
Dear Alice Stephanie Akbar, On behalf of our entire team, I would like to thank you for sharing your feedback. We really appreciate your time as well as care about your experience. Unfortunately, we cannot find your order in our system under your name. We are committed to making things right and are ready to do our best to find the best solution for you. Therefore, we kindly ask you to contact our Customer Care Team at [email protected] to address any concerns. We are always ready to help you and look forward to hearing from you soon. Warmest regards, Child Universe Customer Care Team
Jenna M.
Posted
This is the third time you’ve asked for a review and I’ve yet to receive my products. I’m kind of freaking out because the bday party is in less than a week and I have no back up!
Response from Child Universe· Oct 15, 2024
Dear Jenna McAllister, thank you so much for your thoughts. It's very important to make you happier with the purchase and make you totally satisfied with the experience. Thank you for letting us know about the situation with the shipping. According to your tracking number, your parcel will be delivered on time according to the order. I have sent you a letter from [email protected] Would you be so kind as to check your e-mail for detailed information? I`m always here to assist you and kindly waiting for your reply. Respectfully, Pavel, Customer Support team
Chantal H.
Posted
Beautiful bookshelf that is well made. Great customer service with an actual person responding to emails and queries.
