Average
127 reviews
Child UniverseHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Today, we aim to create a whole universe of unique products for kids. We craft wooden toys for kids, Montessori furniture, and décor pieces that promote independence, motivate, and shape the minds of their owners. Despite the ongoing war, we continue to work and grow together. We have a deep-rooted passion for what we do that keeps us sane, inspired, and strong to combat the challenges ahead
Child Universe (child-universe.com) has 127 customer reviews on Rated Honest, with an average rating of 3.2 out of 5.
Showing 6 reviews with 3 stars · Clear filters
Cecily
Posted
Every photo shown of the shelf has two shelves in it. This would make more sense for the price tag. Received the order (with missing pieces) and it is only one shelf. Highly overpriced and they will not match the pricing of themselves on Etsy.
customer
Posted
The toy I purchased is exactly what I ordered and I am pleased. However, the delivery process was vague and confusing. I was receiving emails stating I had received the product, even asking for a review when I had not received it. Additionally I tried the customer service phone number which didn’t work and received no reply to an email I sent. Customer service is very poor and I had to assume I was not going to receive my order. However, at the last minute I did receive it, more than two weeks after placing the order.
Response from Child Universe· Feb 11, 2026
Dear Customer, Thank you for letting us know about this. We truly want to make things right for you. Would you please send your email address to [email protected] so we can assist you directly? Warm regards, Pavel Customer Support Manager ChildUniverse
Susan C.
Posted
I ordered the wooden name puzzle and never received nor notification that it had been shipped to the address for the registry. I went online to track the item and got a message "cancelled, not needed". I emailed and asked what that meant and received no reply. Can you tell me the status of that order and if I have been credited for the order.
Response from Child Universe· Jul 20, 2025
Dear Susan Campbell, We truly appreciate you taking the time to share your thoughts. We’ve reached out to you via email to help resolve the issue you mentioned. When you have a moment, please check your inbox. Ensuring your satisfaction is very important to us. Kindest regards, Pavel Customer Care Manager, Child Universe
Stacy K.
Posted
My original order was incorrect so they replaced my order with the original I placed. The quality was good but it took almost a month to get the first order and well over a month to get the replacement. Make sure if you order this for a gift that you allow for 5-6 weeks arrival time.
Response from Child Universe· Mar 11, 2025
Dear Stacy Kortge, Thank you for providing your feedback. We have reached out to you via email to address your concerns. Kindly take a moment to check your inbox. Your satisfaction is our top priority, and we are dedicated to resolving this matter for you. Warmest regards, Pavel, Child Universe Customer Care Manager
Deborah S.
Posted
Still waiting to hear from someone about where
Response from Child Universe· Dec 11, 2024
Dear Deborah Solo, Thank you for providing your feedback. We have reached out to you via email to address your concerns. Kindly take a moment to check your inbox. Your satisfaction is our top priority, and we are dedicated to resolving this matter for you. Warmest regards, Child Universe Customer Care Team
Stephanie N.
Posted
The puzzle once received was very cute. However, it was a week late and did not have knobs as ordered.
Response from Child Universe· Nov 3, 2024
Dear Stephanie Nguyen, thank you so much for your thoughts. It's very important to make you happier with the purchase and make you totally satisfied with the experience. Thank you for letting us know about the situation with your order. I have sent you a letter from [email protected] Would you be so kind as to check your e-mail? I`m always here to assist you and kindly waiting for your reply. Respectfully, Pavel, Customer Support team
