Average
107 reviews
ChargebeeHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Chargebee is the billing and monetization platform built for the AI economy. We help businesses of all sizes grow revenue by providing a comprehensive suite of solutions, including subscription management and recurring billing, pricing and payment optimization, revenue recognition, collections, and customer retention. With Chargebee’s enterprise-grade platform in your corner, you can maximize your growth potential, adapt quickly to changing market dynamics, and increase customer loyalty.
Chargebee (chargebee.com) has 107 customer reviews on Rated Honest, with an average rating of 3.2 out of 5.
107 approved reviews, newest moderated first
Pratistha D.
Posted
The tool is super easy to use also the support team is spot on their clear informations with proper images and article redirection helped me to set our customer portal properly also the response time of their team is amazing.
Massimiliano
Posted
Support was quick and effective. Video instructions more than appreciated
Joel
Posted
Hear this from the CFO! We have been on Chargebee since 2021 and added their revrec addons. The apps and services are very dependable and overall they are instrumental to the success of our business. Integration and reporting are also top-notch.
Ky
Posted
The support here is truly top notch. I have always been taken care of as a Customer and their support team works around the clock!
AB
Posted
We've now been customers for almost 5 years and Chargebee is unable to solve the most simple technical requests instead of solving issues they try to validate their price increases. They will charge you for created invoices regardless if they got paid or not because the most important thing is that they get paid first. For 5 years there have been almost no recognizable improvements. They're constantly updating things without giving any notice or heads up which causes operational chaos. Their salesforce integration simply doesn't work. We're completely frustrated with the service and we likely will leave the platform. We can't recommend chargebee to anybody
Response from Chargebee· Oct 29, 2024
Thank you for taking the time to share your feedback. We genuinely value our long-standing relationship with you and are sorry to hear about your recent experience. Our team will reach out to you to understand your concerns in more detail. We want to work closely with you to address these issues and improve your experience with us. Thank you again for bringing this to our attention. We look forward to the opportunity to make things right.
Akshat P.
Posted
Great customer support. Tech stack is great for businesses that are esp. moving out of Xero. Can handle a lot of customisations. They have something called atomic pricing pages which is awesome. Overall - the customer support in particular was a great part of our experience with Chargebee.
Chris
Posted
We've been using Chargebee for nearly a decade, and it's been an absolute game changer for us. The platform is incredibly user-friendly, allowing us to manage all our subscriptions in-house with ease. Chargebee handles everything — from upgrades to downgrades and everything in between. Their support team is also outstanding, always quick to respond whenever an issue arises. Truly the best in its class, Chargebee sets the standard for subscription management software.
Louis E.
Posted
We've been using Chargebee for over 3.5 years, and it’s been a game-changer for our business. The platform is incredibly user-friendly, with intuitive reporting tools and powerful bulk operation features that make our workflow seamless. But what really stands out is their fantastic support team. Whether it’s a quick question or a complex issue, they’re always right there when we need them. We’ve submitted dozens of support tickets in these past months, and they consistently responded within 10 minutes FRT and resolved everything within a week at most. Plus, we are always assigned the same support rep for all our tickets, which makes problem-solving even faster since they already know our needs. Kudos to the ops team for building this robust ticket-routing logic! Chargebee’s team is also open to feedback, actively considering new feature ideas from us and offering helpful workarounds if a feature isn’t on the roadmap yet. Without a doubt, Chargebee gets a 10/10 from us!
