Average
107 reviews
ChargebeeHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Chargebee is the billing and monetization platform built for the AI economy. We help businesses of all sizes grow revenue by providing a comprehensive suite of solutions, including subscription management and recurring billing, pricing and payment optimization, revenue recognition, collections, and customer retention. With Chargebee’s enterprise-grade platform in your corner, you can maximize your growth potential, adapt quickly to changing market dynamics, and increase customer loyalty.
Chargebee (chargebee.com) has 107 customer reviews on Rated Honest, with an average rating of 3.2 out of 5.
107 approved reviews, newest moderated first
Milica
Posted
I had a great experience with Chargebee's customer support. They were incredibly kind and responsive, and I was pleasantly surprised by how easily I could schedule a meeting—even on the same day! The team handled everything quickly and professionally. Highly recommend their support!
Ricardo F.
Posted
The customer support is amazing. Useful and quick.
Tanya M.
Posted
Had a great support experience last night. Placed a call after hours and was sceptical I'd hear back. Within minutes I had Kavya on the line. We walked through what I needed in a report and tried a couple of solutions. When it wasn't quite what I was looking for, Kavya went back to the team with it. I received a confirmation that the team was on it and the next morning...poof!...step by step instructions were in my inbox. I thought that was very helpful. We are new to the system and now I have a reference that can help me with future reports, but if not, I know I can count on the team!
Catherine
Posted
Brilliant help received today from Kishore - he was brilliant, solved our issue and followed up with an email with screenshots confirming what we needed to do. Excellent service!
Isaac S.
Posted
I am grateful for Chargebee's support in helping us work through some integration issues. Overall, the platform has helped us manage our SaaS business well and is therefore a key piece of our tech stack.
Les B.
Posted
We have been using Chargebee to support an upcoming product launch which has complex subscription and pricing options that exceed the internal subscription capabilities of every top tier payment processor we examined. Chargebee has a customizable and robust subscription system combined with an extensive API interface. I was very impressed with the speed and accuracy of their support responses even before we went to production. Chargebee seems well suited to support our national launch.
Jacob M.
Posted
I had a question about tax ID on invoice. The support was helpful in getting this resolved very fast.
Kenny
Posted
Chargebee support was great! We had been having an issue with not receiving our billing invoices from one of their clients for well over a year, and they were able to resolve the issue in one day.
