Cannon SafeReviews of cannonsafe.com

Jose walked me through the numerous issues with expert guidance along the way!

Toni Rodarte was extremely helpful, understanding and explained everything so I could understand. Back story: I was changing the battery in our Cannon safe, and the 9-volt battery connector broke. I thought I could just replace the connector, unfortunately it was a bit more complicated - I need to replace the keypad. Toni asked for pictures, proof of purchase and serial/model numbers. I was not able to provide the numbers since I am at work but will email as soon as I get home. I was pretty upset with the situation, but Toni made me feel like this was something small and easy to fix. I am hopeful that will be the case when the new keypad arrives.

The electronic lock WILL fail. And they will NOT call you back. COSTCO needs to drop them

THE TECH T.R. was extremely helpful and solved my problem quickly and efficiently

Toni was great! Had answers that made me feel better about my concerns.

Mr. Rodarte was very patient and helpful and quickly resolved my issue with the safe.

If I could leave zero stars, I would. I highly recommend staying away from any Cannon products. I purchased a Cannon gun safe, thinking this would be a good way to secure my belongings and valuables, unfortunately, due to the cheap components and a lack of customer service, I am locked out of my gun safe with no other option other than drilling the safe to get to my belongings. After contacting Cannon to resolve the issue, the only thing they can provide was a replacement keypad, which does no good as the safe is locked, and I need to open the safe to replace it, which requires it to be drilled making the safe, no longer usable. I highly suggest to stay away from their products to avoid the headaches I’ve been going through just trying to get my belongings.

Waiting months for parts that I have already paid for. Sent emails, phone calls, still cannot get my replacement parts. Very frustrating and no support to resolve.