cabletiesandmoreReviews of cabletiesandmore.com

Whoever runs this company needs to resign immediately and let someone who knows how to run a 3rd party company take over. I ended up waiting for 3 months before I got tired and asked them to just cancel my order. Every phone call was “it will ship next week”. TERRIBLE!

Absolute disappointment. First order was shipped incomplete with zero communication, so we found out too late that we wouldn't be able to keep our promise to our end-user customer. Order was supposed to ship out next-day-air. It didn't. Zero communication. Took forever to get tracking information, then finally found out it shipped to a different state, wrong address. Was told they were re-shipping. Emailed customer service (same email address that had previously responded) three times asking for new tracking information and never got it. Called in on a Monday to talk to a manager, only to be told that the entire management team was off for a Canadian holiday and that I should call back tomorrow. Back-order finally arrived but was short-shipped. Again, zero communication. Packing slips don't match the reality of the shipment. They just show the whole order shipping complete regardless of the fact they didn't. Sent in an email asking for management help, got a response from a CSR stating that the shipment was broken into 4 tracking numbers and the rest was still in transit. Don't order from CTAM if you expect proactive communication, timely responses, and any attention at all from management. Worst customer service experience I've had all year. I deliver an outstanding customer service experience to my customers, and expect the same from my suppliers. Therefore, CTAM is no longer one of my suppliers.

We ordered a carton of cable management raceways and the product was extensively damaged in shipping. They sent an immediate replacement at their cost while investigating the issue with the carrier. Based on this customer service and willingness to address issues, I would recommend this company and plan to do business with again.

Good product

I ordered heat shrink tubing for $11.06, paid $17.19 for shipping, and received some automotive parts instead. Fifteen days later, no correct order was received. Horrible customer service.

Supports second reply to my complaint was professional and finally addressed my open questions. As such, I am adjusting my 1 star to two stars. For the Record, a 5 star to me is above and beyond. 4 is excellent service, and three is average. Although questions were answered, overall, the initial engagement was below average. That being said, I trust the order process will be smooth.

I called Cabletiesandmore on October 23rd and asked if a particular bag was made in the US. I was assured twice by customer service that yes they were made 100% in the US. I placed the order and when they arrived the boxes very clearly say that they were made in China. I submitted a return inquiry via the process on the webiste, I received no response. I sent another request and got an answer. The answer was not to my liking so I called and explained that I was sold something that I did not receive and I simply wanted a complete refund including shipping and to send the products back. Customer service said no over and over until I asked to speak to management who also told me no. I accepted to be refunded the amount of my purchase but not the shipping. This never materialized so I called again and had a similar conversation. This time I was told that not only would I be charged the shipping but I would also pay a 20% restocking fee. I said that was fine and I would be leaving them a bad review so that others knew what kind of business they were dealing with. After hanging up I got a call back and was told that management decided to issue the full refund. We are now at Novemeber 25th and 3 emails checking on the refund with no results. Mistakes are fine but you need to fix them. This is just the right thing to do. Cabletiesand more refuses to do so regardless of the flexibility they are given. It's too bad.

Fast delivery of the parts I need.