Great
837 reviews
Broadmoor RV SuperStore Inc.Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Broadmoor RV SuperStore Inc. (broadmoorrv.com) has 837 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
837 approved reviews, newest moderated first
Cara Jean W.
Posted
I enjoyed the teamwork and positive atmosphere. From the front desk to the sales and contracting, to the final walk-through. Everyone was kind, inviting, and engaging.
Response from Broadmoor RV SuperStore Inc.· Feb 1, 2024
We strive to have a great atmosphere for our employees and customers, with your review you let us know we have achieved that! Thank you for sharing and Happy Camping!
Donald P.
Posted
The salesperson went out of his way with us, he was nice, respectful and knew his stuff. Eder and Neal were great and that is why I will recommend them to others.
Response from Broadmoor RV SuperStore Inc.· Feb 1, 2024
Thank you for sharing your review. I am sure it was no problem at all for Eder and Neal to get you taken care of! We appreciate you recommending us, Happy Camping!
Brett
Posted
We have made two purchases of travel trailers at Broadmoor, a 2021 Jayco Eagle and a 2023 Jayco Eagle. Before you ask, the 2023 was a replacement for the 2021, which a different dealership (in no way, shape, or form, related to Broadmoor) managed to turn some cosmetic warrenty work into a fully non-functional trailer. The Broadmoor team made it right. They took back the 21, at above trade value, and got us into the 23 in 2 days, we were crushed for time and they got us on the road so we could catch up with our reservations (we are spending 6 months in the trailer snowbirding). Eder, Jayson, John, and all of the service team ROCKED the world getting the new trailer prepped for departure. If you want a dealership that CARES about you and how much an RV is a part of your lifestyle, then this is where you want to go. They don't just have a customers, they have customer relationships!! The RV world will know how great Broadmoor is, because we WILL share this story with all the RVers we meet over the coming years. THANKS TO BROADMOOR for saving our winter adventure!!! Brett & Marie Shankle Olde Achers Farm Ethel, WA. P.S. avoid RVs.com in South Hill, Puyallup WA. Trust us on this one!!!
Response from Broadmoor RV SuperStore Inc.· Feb 1, 2024
Thank you for sharing your sweet review! We are always pleased to help out and make things right. We appreciate you returning to us and telling the RV world about us, wishing you guys Happy Camping!
Jim B.
Posted
It took awhile to go through the whole buying process but that’s to be expected. This was our first RV purchase and Brad was awesome.
Response from Broadmoor RV SuperStore Inc.· Apr 12, 2022
Thank you for your patience through the process. We want to make sure everything gets done so might be a bit more meticulous then necessary. Do not hesitate to contact Brad if you have any questions.
TC
Posted
Thank you Broadmoor RV for such a wonderful experience! Everyone was very friendly and helpful.
Response from Broadmoor RV SuperStore Inc.· Mar 22, 2022
Please keep in mind that we are still here to help. If you have any questions or concerns reach out to you sales associate or just give us a call. We are here to make sure you are making the most out of your RV.
Dennis G.
Posted
Luis did a good job coordinating the purchase. Most of the sales dialogue was conducted via phone since I was living out of state. His follow up and coordination of getting the options installed prior to me picking up the unit, made the sale and delivery of the unit go smooth. Joe did a pretty good job with the delivery "walk-thru" but omitted covering several items that I did not realize until after taking possession of the unit. He did not discuss setting up the router. Manuals for the self-leveling system were not included with the rest of the appliance documentation included with the unit.
Response from Broadmoor RV SuperStore Inc.· Mar 21, 2022
A transaction over the phone is always difficult and we are glad to hear that part of the experience went well. Please be assured I can have a technician give you a call to walk you through the router situation and I would be happy to send you any manuals or papers you need. Please do not hesitate to reach out to Jason or myself, [email protected]
customer
Posted
Very happy with performance and attitude of the people at Broadmore rv
Response from Broadmoor RV SuperStore Inc.· Mar 2, 2022
A positive attitude makes any experience better so we are glad to read your review. Please be assured that the performance and attitude continue after the sale, do not hesitate to reach out if you have questions.
Pamela F.
Posted
Broadmoor was easy to deal with. I can't wait for warm weather to start using my new trailer.
Response from Broadmoor RV SuperStore Inc.· Jan 31, 2022
Cold weather camping has a charm all it's own - you should give it a try! But if you are going to wait make sure to plan ahead, some places fill up fast!! Glad we were able to be part of this adventure :)
