Broadmoor RV SuperStore Inc.Reviews of broadmoorrv.com

We just purchased a new RV, and were very impressed with the way the purchase was handled! From the paperwork, to the walk thru, to answering any questions we had - everything was done in a professional, friendly manner. So far, we are impressed!

Angel was wonderful! Service was great. We have to return to pick up the RV due to an issue with our hitch (customer supplied). Service was concerned about safety and recommended we get the correct parts. They could have pushed us out the door and let us go on our own. BUT they didn't! Thanks guys. We are looking forward to getting the RV and making it ours! Thanks for everything. Cecil & Patti Williams

Great customer service, I always give room for improvement for all surveys.

Angel was so responsive and helpful. After we purchased, we had some questions and she responded immediately and researched further when she didn't have the immediate answer. I read horror stories about purchasing an RV and was nervous about being bullied into warranties etc. None of that happened with Molly or Angel. It was well worth the drive to Pasco from Seattle to get such great service and the travel trailer we'd been looking for!

The last time I saw my salesman was before my walkthrough. Never a call, no thank you card. It took 3 weeks to payoff my trade. No help to assemble my hitch. When I realized I had forgotten 1 tool to assemble my hitch it took service 20 to 30 minutes to find someone with an adjustable wrench to loan me. Your customer service after I signed on the dotted line was horrible. Before the sale the salesman tried to do a switch a roo on my trailer. I made it clear that I wanted the Gen 2 2021 2306 and he offered me a discount on the Gen1 but not telling me it was for the older unit. If I drove 400 miles to your lot and I would have been very angry had I not figured it out . Angry is a level 1 and I would have been at 10 to put it likely. I would have not bought the trailer from you but you had it in stock. I will never recommend your dealership to my worst enemy.

I would not recommend buying from them. We had been talking to them about the camper but I have never been inside this camper and they were the closest camper store that had the camper we were wanting to purchase. First they had us talk to the financial lady before we even got to see the inside of it and wanted to purchase this camper. They had technicians working on the camper as we were trying to look and decide if we were going to buy it or not. The salesman asked me if I wanted the camper to be winterized or not and I said yes please, later on I found out that there was still water in all the faucets and the fresh water tank was still have half-full of water. The technician that was walking us through with camper explaining everything and how it work did not know how to work anything nor was able to answer any my questions, and in fact I’ll explain more to him than he explain to me. We also worked out a price and everything beforehand which he emailed me, but as we are signing the paperwork they charge me for installation of the hitch that he said he said they were going to install for free.

This was our second RV we’ve bought from Broadmoor. Really great sales staff. Wonderful experience

I was happy with the service and the attentiveness. Marta worked with me on the phone, email and text days before i even went and looked at the trailer.