BaselaneReviews of baselane.com

Easy to use platform. Quick service. Very landlord and tenant friendly!

Baselane is the best tool/bank for a first-time landlord.

Very easy to use for both tenants and landlords.

Baselane has systematized and given us control over our rent collection system. Baselane is a fairly new company. Challenges and updates occur regularly. Their customer support, especially Larissa, assigned to our portfolio has been great at working with us and solving these challenges together. I recommend Baselane to anyone looking for a more professional rent collection system.

Happy with customer service so far

I've been trying to get my mortgage approved and one of the statements my lender requires is a copy of my Baselane statement. Turns out, Baselane is just a software service and banks with Blue Ridge Bank. Which means my lender will not accept Baselane's statement and will only accept a statement with Blue Ridge Bank's logo and URL. I've contacted support many many times over 2 weeks with customer service rep Eric. Eric told me they'd look into it -- no follow up in 1 week. Then I followed up again to give them instructions on what I need on the statement. Eric told me he'd contact Blue Ridge Bank -- nothing. I followed up multiple times after that, and Eric stopped responding. I called 3 times in the course of 1 week, at different times, and was sent to voicemail every. single. time. As a software made for landlords, I imagine I'm not the only one who's applying to mortgages. If I can't even get a legitimate statement from Baselane, why would I use your platform? Potential users looking to sign up: Don't. You'll get poor customer service UPDATE: Baselane took care of this problem in the end. Larissa from the Customer Success team was very helpful and helped me resolve this issue as soon as she found out. Originally gave a 1 star review but changing it to 4. I wish we never had this problem but their team did a great job managing it afterwards.

The set up process took a little while to complete, but since the account has been up and running it has been incredibly useful and timesaving. Receiving rental payments has gone perfectly, and none of our tenants has had any problem with registering with Baselane. And the bookkeeping procedures and ability to link external accounts and categorize all transactions and have them summarized in an itemized way makes keeping track of everything a breeze.

Baselane is one of the worst disappointments I ever had in 10 years dealing with real estate. When I was first introduce to their customer service everything went really smooth and had daily follow ups with their team until I decided to move my portafolio to to be manage by this company, from that moment on the entire experience went sideways, my tenants reported to me they had to wait days to get their accounts confirm, from there setting up automatic payments took them weeks to manage, and to actually see funds almost a month! I expected this process to be "normal" as it was the first time setting up the accounts, but to my surprise the problems went on and on, the second red flag is when I first set an ACH to my insurance company, one of the "benefits" this company offered, to my surprise those payments were rejected due to a miss match of my name. After 1 week of daily emails, phone calls with their staff, the only response I got was that unfortunately they cannot ensure 100% of payments through them can be guarantee, I initially though the customer representative wasn't knowledgeable of this aspect so I requested to speak to their manager, and 3 days later I was told that at this moment this website does not have this capabilities, can you imagine setting up mortgage payments, contractors, insurance companies, or any other provider that relies on the efficiency of this system and been told that even the CEO of the company did not find a way to ensure payments were set up reliable! Well I learn this the hard way and to put this in context I only moved 5 properties at the time, for those with larger portafolio be aware of this limitations upfront and avoid a headache.