Excellent
508 reviews
BaselaneHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Baselane is banking and bookkeeping that removes the mental overhead of managing finances for multi-property owners.Our goal is to support your rental business with tailored financial services, automated tools, and actionable data to save time, increase returns, and grow their rental investment portfolios.
Baselane (baselane.com) has 508 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
508 approved reviews, newest moderated first
Anne
Posted
I appreciate the helpful and patient service I received from baselane company. The team took the time to listen to my concerns and work toward resolving my issues. Thank you for your assistance and professionalism.
Susan M.
Posted
Elias was helpful and explained the steps that would be taken in working with myself and assisting my tenant in accessing the invoice. He was informative and kept me in the loop with what was happening during the process.
Pablo A.
Posted
The support person was extremely friendly and patient and answered all my questions. Even accessed my machine to show me where to click and find what I needed. Top notch!
Vicki B.
Posted
I’m really technically challenged. Elias was so patient with me. When I goofed up a number and we had to start all over his voice stayed calm and reassuring. He stayed with me a long time and worked everything out and made sure I understood. What a nice and professional guy!!!!
Marcus P.
Posted
The customer service was top tier! They were able to solve my problem and anticipate the ones I may face. I’ve only had to call their help desk once but if the rest of them are even least half as good as Nour was then I know I’ll be taken care of if issues arise in the future. Thanks again!
Derek G.
Posted
Elias was extremely helpful in getting us set up with our new account. His responsiveness helped us receive a wire payment the same day!
California M.
Posted
I paid for my temporary stay up front in full. I have the receipts sent to me by Baselane, yet they continue to send me invoices stating that they don't have a record of me paying my rent. Even after sending them copies of the emails with receipts for my rent and a copy of my lease, they still have sent me yet another email asking for payment. I'm now getting worried that they are going to report me to the credit agencies for non-payment. Their system is broken and even with me providing the proof of payment that THEY SENT me, they're still sending me bills. Landlords, this company is not reliable and are scaring at least one tenant to the point of wondering if I need to get a lawyer. If they ding my credit I will have a major headache on my hands. This is no way to treat a tenant who has faithfully paid his rent in full. I strongly recommend you seek a competent service to handle your payments.
Brenda R.
Posted
Really appreciate the support and help that Elias provided to my request. Very professional, caring and kind. Thanks!
