Barn & WillowReviews of barnandwillow.com

I have four roman shades from Barn and Willow in my home. They are beautiful, but they don't hold up over time. The rings on the back detach. The strings break. The brackets warp. I would buy more shades for my home, but the price is exorbitant for the quality you receive. So disappointed. I have let the company know my thoughts before writing this review, but I received no response.

Much like other reviewers here and on other review sites, I have been unable to reach anyone or get a response about my order (placed on 9/8). I've tried every channel -- email, chat, voicemail, IM, comments, making an appointment -- and I have not received a response. I understand there are global fulfillment issues right now. I simply wanted an update on the approximate delivery date. The lack of response is unacceptable. The site claims orders are taking longer than expected (weeks instead of days) and they are doing their best to keep customers updated, which is clearly not the case given the number of unhappy customers who, like me, have waited months without any outreach. Beware of Barn and Willow.

Horrible experience. I placed an order which was not received. When I contacted customer service via email, phone and scheduled appointment to inquire about the order/shipping delay, I received no response, so I canceled the payment through my bank. Months later when I finally heard from customer service, I tried to reestablish the order only to have them not acknowledge my previous correspondence and say I should just place a new order online. There's no way I'm going to wait another 4 months to see if maybe this time I'll receive product...

I placed an order in May. The website said 3-10 days for delivery. After 10 days, I got an e-mail saying that their manufacturing facilities had shut down during Covid and were just opening up the next week (first week of June). It's now 5 weeks later and I have received no update about my order or when to expect it. I have e-mailed, and I have called and left voice messages, but no one has ever responded. Their online chat is never ever available. Avoid this company. They are completely non-responsive, unable to deliver product, but still taking orders online.

I ordered two Roman blinds from Barn and Willow with a continuous cord on both. When they arrived, they were shorter than they were supposed to be (I was hoping that they would stretch out as the fabric relaxed-they did not!). The draw cord (after 4 months) no longer works. I now no longer have a usable blind. I have attempted to contact them by phone, email and through a review to see if they will repair the blind. Crickets. I am so frustrated with the way they do business. My advice is to not do business with them.

I had such an awful experience I'm trying to leave my review everywhere I can to warn people of the terrible customer service since there are so many "good reviews" about this company out on the internet, mostly shared by influencers with blogs (who likely received free product), on instagram, and on Barn and Willow's own website. Pray when you order your shades that you do not have an issue because they are not eager to resolve anything and they do not stand behind their replacement policy. I ordered a single blackout roman shade that was $500 a few months ago. When I received it last month, at first glance it looks nice, but where the plastic loops are attached to the back blackout panel that allows the shade to close, the panel was punctured in areas where large stitches are, allowing spots of light to come though at those points. This blackout panel is something that was important to me and I paid extra for, I do not want holes in it allowing light to penetrate through during the day. I emailed two days after receiving the shade with photos and I got a quick response apologizing for the defect and offering a replacement. After that I did not hear anything back for 9 days (even after emailing several times asking for an update), and at that point they then turned around and said they heard from the factory and there was actually nothing wrong with the shade (what??) so they were no longer offering to replace it. So for $500 you can expect flaws in the products and apparently this is their standard, even though all over their website they claim they will replace any defective product. I emailed back and told them that is unacceptable and apparently "management" needs to review this before they can remediate anything. It's been 14 days and even after emailing to see if there is an update I have not heard anything. Their phone number also does not connect you to any real person, it goes to a voicemail and no one will ever call you back. Their customer service is a legitimate joke, its nonexistent. At this point I've disputed the charge with my credit card company hoping for some resolution because I do not trust that they will actually get back to me or make things right. Avoid this company at all costs!!

I did a 360 in my home after realizing how many chemicals were in everything I owned. After much research, I found Barn & Willow and learned their blinds and curtains are made of fabrics that aren't treated with tons of chemicals. The website is so easy to navigate and I had a design specialist reach out to see if I needed assistance. Can you say VIP much?! I felt like a celebrity the way they were treating me. I customized my curtains, ordered them, and received them 8 days later which is insanely fast for an online company. They really do look so luxurious compared to my old ones from Ikea, and I feel so much relief knowing my curtains are made of good material and will last for a long time.

I ordered my drapes and they arrived in a beat up box from India, no where on their website says the drapes were made in India. Someone should investigate this company for fraud. The drapes were damp and smelled bad, I tried to contacted custom service for a return through phone and email but nobody got back to me after a week. If the owner of this company is reading this please get back to me.