Barn & WillowReviews of barnandwillow.com

Scam, zero customer service. They sent out damaged drapes (torn in a very obvious location) and are completely unreachable via phone or email.

A complete scam. Do NOT do business with this company. I ordered a CUSTOM length Roman shade to fit my bathroom window exactly as it will be pulled down completely due to privacy issues and wanted the shade to touch the top of the window ledge. The shade I received is a half inch too short. It is a standard length and leaves a strange gap at the bottom of the shade where it does not meets the window. In addition, I ordered cord placement on the left side and the shade I received has cord placement on the right. After weeks of contacting them multiple times and sending several photos at their request clearly showing the incorrect length and cord placement, along with a video, they claim that what they sent was “close enough” and they will not do anything to replace my “custom” order with the correct length or correct cord placement. Their website has a lengthy deceptive paragraph on their returns page that claims if they (or even a customer, which is not the case here) make a mistake in the measurements of the finished product, they will make it right. That’s what persuaded me to order from them. A bait and switch tactic for sure. If I could give them a zero, I would. You cannot speak with a live person, which is always a red flag with companies like this. I encourage all of you to contact the Better Business Bureau and share your experience on social media to help prevent others from being scammed by this conpany.

Absolutely horrendous customer service. No response after trying every possible channel for over a year. Trying to a shade repaired. Guess they don't stand behind their products.

Their customer service is a scam. The phone number listed is not connected and their emails and chats are not responsive. The quality is awful for the price. I paid way too much for blinds that have completely fallen apart after only a few years.

Beware of Barn and Willow! You're promised draperies within 10 days, and three months later, still no product. Customer service is unresponsive, a commitment by the CEO to follow up personally has gone unfulfilled. Like many others, I have contacted my credit card company to dispute the charges. Spend your money elsewhere and save yourself the headache!

I never received my curtains. It has been 5 months, so now it is too late to dispute the charge with my credit card company. Barn and Willow will not respond to my emails and ignores my requests to be refunded.

I have four roman shades from Barn and Willow in my home. They are beautiful, but they don't hold up over time. The rings on the back detach. The strings break. The brackets warp. I would buy more shades for my home, but the price is exorbitant for the quality you receive. So disappointed. I have let the company know my thoughts before writing this review, but I received no response.

Much like other reviewers here and on other review sites, I have been unable to reach anyone or get a response about my order (placed on 9/8). I've tried every channel -- email, chat, voicemail, IM, comments, making an appointment -- and I have not received a response. I understand there are global fulfillment issues right now. I simply wanted an update on the approximate delivery date. The lack of response is unacceptable. The site claims orders are taking longer than expected (weeks instead of days) and they are doing their best to keep customers updated, which is clearly not the case given the number of unhappy customers who, like me, have waited months without any outreach. Beware of Barn and Willow.