AskadoctorReviews of askadoctor.help

Response from Askadoctor· Mar 11, 2026

Hello, Thank you for contacting JustAnswer. Premium Services, such as Phone Calls, are optional and not included in the trial or monthly membership fee. You can request a premium service using the offer found on their question page. You can tell your Expert that you could use some additional help, and they may extend a service offer that will be displayed on the question page. If there’s anything specific we can do to improve your experience, please don't hesitate to let us know. Your satisfaction is very important to us, and we are committed to providing you with the best service possible. Regards, Aiah, JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from Askadoctor· Mar 11, 2026

Hello Tylor, Thank you for reaching out to JustAnswer and sharing your feedback. I’m sorry to hear about your concerns, and I appreciate the opportunity to clarify how our service works. JustAnswer is a customer-paid Q&A platform designed to save you time and money by providing 24/7 access to over 12,000 verified Experts across more than 150 categories. Our Experts undergo a thorough verification process, including credential checks and exams, to ensure they deliver accurate and reliable advice. After reviewing your account, I see you agree to a membership that includes a one-time CA$5 join fee and a recurring monthly fee of CA$80. This membership covers your initial question and any follow-ups during the active subscription period, giving you ongoing access to expert assistance. I can confirm that your membership was canceled on March 10, 2026, and no further recurring charges will be applied. We’ve also initiated a refund for your payment. If there’s anything more we could do to enhance your satisfaction or address any unmet needs, we would greatly appreciate your feedback. Best regards, Aiah, JustAnswer Customer Care [email protected] or 1-800-805-5962