Excellent
548 reviews
Arrow LiftHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.Stair LiftsHome ElevatorsCommercial AccessibilityServiceOther SolutionsOur mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.Call NowGet a Quote
Arrow Lift (arrowlift.com) has 548 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
548 approved reviews, newest moderated first
Roland C.
Posted
Very sturdy product. Tech installed with confidence.
Response from Arrow Lift· May 1, 2025
Thank you, Roland! We're glad to hear the lift feels sturdy and that the installation left a good impression. It's great to know our technician’s confidence came through—it means a lot to us that you felt the process was handled well. Warmly, The Arrow Lift Team
Joan A.
Posted
It was delivered and installed as promised, and we are very satisfied with the product and service
Response from Arrow Lift· Apr 29, 2025
Thank you, Joan! We're so glad to hear everything went smoothly with your delivery and installation, and that you're happy with both the product and the service. That kind of feedback means a lot to our team. Please feel free to reach out if you have any questions in the future! Best, The Arrow Lift Team
Jim S.
Posted
Salesman was very helpful, and provided purchase options.
Response from Arrow Lift· Apr 29, 2025
Thank you, Jim! We're glad to hear that our salesperson was helpful in walking you through the different purchase options. Making sure our clients feel informed and supported throughout the process is very important to us. If any questions come up down the road, don’t hesitate to reach out. Warmly, The Arrow Lift Team
Wayne
Posted
Job was not done no traning no manual!! Changed install date ,not home when ... remote has weak signal only works when you point at lifts 89
Response from Arrow Lift· May 2, 2025
Hi Wayne, Thank you for sharing your feedback with us. We’re sorry to hear that your experience didn't go as smoothly as it should have. It sounds like there were a few areas where we fell short — particularly with the lack of a full walkthrough at the time of install, and the remote control issues you mentioned. While it’s uncommon for these types of concerns to come up, we certainly take them seriously. We believe that we addressed all the outstanding issues when we came out last week, but please feel free to reach out if you need any further support! Thank you again for sharing your experience and giving us the chance to make things right. Best regards, The Arrow Lift Team
SR
Posted
Attentive service with helpful advice and efficient installation (including coming back to adjust a setting). The chair is great.
Response from Arrow Lift· Apr 23, 2025
Hi SR, Thank you for sharing this thoughtful review. We're really glad to hear that our team was able to provide helpful guidance and attentive service throughout the process. It’s also great to know the installation went smoothly—and that we could make that follow-up adjustment to get things just right. Hearing that the chair is working well for you means a lot to us. If anything ever comes up down the road, don’t hesitate to reach out. Warmly, The Arrow Lift Team
Geoffrey
Posted
The installer, I think his name was Rodney, was very courteous and worked quickly. The chair is amazing and has helped my dad and lot.
Response from Arrow Lift· Apr 22, 2025
Hi Geoffrey, Thank you for taking a moment to share this. We're so glad to hear the chair has been a help to your dad—that kind of difference is exactly what we hope for. And we’ll be sure to pass along your kind words to Rodney; it’s always nice to hear when someone on our team leaves such a good impression. Thanks again for choosing Arrow Lift!
Rosalind
Posted
Measurements were taken several times and took months for completion. The vendor decided to discontinue installation for customers. I was forced to get another installer and this resulted in paying middle man fees. It was a few thousand dollars more.
Response from Arrow Lift· Apr 30, 2025
Dear Rosalind, Thank you for sharing this feedback. We’re truly sorry to hear how drawn out and frustrating the overall process was for you. It’s unfortunate that the original vendor wasn’t able to see things through, and we understand how disruptive and disappointing that kind of uncertainty can be, especially when it results in unexpected added costs. Taking the reins on another vendor's project often presents challenges for us as well. In this case, the original vendor—who is no longer in business—quoted you a price that was far too low. We did our best to accommodate, even relaxing our prices to the point that we didn't make a profit on this sale, but we were unfortunately not able to go lower than the price we gave you. We certainly understand how frustrating the situation must have been for you, but we hope you can understand where we're coming from as well. Although we weren’t part of the original process, we’re grateful we had the opportunity to help get the project across the finish line for you. If there’s ever anything more we can do for you in the future, please don’t hesitate to reach out. Best regards, The Arrow Lift Team
Don
Posted
Everything was as expected…
Response from Arrow Lift· Apr 17, 2025
Thanks, Don—we're glad to hear everything met your expectations. That’s always our goal, and it’s great to know the process went as it should. If you ever have any questions down the line, we’re just a call away. Warmly, The Arrow Lift Team
