Arrow LiftReviews of arrowlift.com

Response from Arrow Lift· Aug 5, 2026

Dear John, We’re sorry for the mix-up during the installation. This type of issue is not common and is not the experience we want for our customers. We appreciate your patience while we worked to get it resolved. We appreciate you sharing your feedback with us, as it helps us improve. Please let us know if you need any support in the future! Best regards, The Arrow Lift Team

Response from Arrow Lift· Jul 22, 2026

Hello John, Thank you for taking the time to speak with us yesterday evening and explain how the scheduling delay affected your day. We are so truly sorry that our technicians arrived outside the expected window and that the lack of timely communication caused you to miss an important event. We’re grateful you also shared that the technicians themselves were helpful. We want you to know that we do truly care about you, your wife, and all of our customers. You are the reason we do what we do, and we will use your feedback to continue getting better at serving our customers. Thank you for your business and for the opportunity to learn from your feedback. Sincerely, The Arrow Lift Team

Response from Arrow Lift· Dec 30, 2025

Thank you for taking the time to share this detailed feedback, Henry. We’re glad to hear that once the correct rails were installed, the lift has been working well and the final installer was able to complete the work efficiently. That said, we’re truly sorry for how drawn out and frustrating the installation process was for you. Taking multiple visits and more time than expected is not the experience we aim to provide, and we understand how disruptive that can be. While situations like this are uncommon, we recognize that the early missteps created unnecessary inconvenience. Your comments are important, and they help us continue improving how we train and support our team. If you’d like to talk through anything further or have questions going forward, we’d welcome a call to our office so we can listen and assist however we can. Best regards, The Arrow Lift Team

Response from Arrow Lift· Dec 17, 2025

Thank you for taking the time to share your experience. We’re sorry to hear that the recent service visit left you feeling uneasy about using your lift. That’s never how we want anyone to feel, especially when the lift was installed so recently. We know the situation with the seat was frustrating. Our team made an adjustment to your lift so it would operate comfortably and reliably for you. We understand how the explanation our technician provided may not have been as clear or patient as you needed, and we apologize that it came across that way. Our team has been trying to reach you so we can talk things through and make sure the lift feels safe and comfortable for you to use. Your designer is aware of what’s going on as well, and we will be reaching out again to connect. We truly want to help. Best regards, The Arrow Lift Team

Response from Arrow Lift· Oct 9, 2025

Dear Sara, Thank you for taking the time to share such detailed feedback. We’re glad to hear that both your salesperson and installer provided knowledgeable and attentive service, and that you’re happy with the upgraded seating and the clear instructions on using your lift. We’re truly sorry, though, for the frustration around scheduling and the damage to your step during installation. That’s not the smooth experience we aim to deliver, and we understand how disappointing that must have been—especially given the care you’ve put into maintaining your home. Our team tries to take the utmost care during installation, so scratches like this are rare. But sometimes mistakes happen, and we truly apologize for this inconvenience. We take your feedback seriously and we will look for ways to improve our scheduling process. Please let us know when you have more information about fixing your step so we can make sure everything is addressed to your satisfaction. Best regards, The Arrow Lift Team

Response from Arrow Lift· Oct 15, 2025

Thank you, Penni, for sharing such detailed feedback. We’re truly sorry to hear about the miscommunication you experienced during the process and the delays in receiving clear updates. It looks like one of our manufacturers had some significant shipping delays during your order. We understand how concerning it can feel when such a significant purchase isn’t accompanied by the level of communication you expected, and we regret that we fell short here. We appreciate you mentioning the part that needs replacing, as this has alerted us to a miscommunication on our side. Our team is now working to make sure this is fully resolved for you—please give us a call if you have any questions or concerns, and we’ll be happy to provide an update and ensure everything is on track. Your comments will help us improve, especially in how we keep clients informed along the way. Thank you again for your honesty. Best regards, The Arrow Lift Team

Response from Arrow Lift· Jun 4, 2025

Dear Mark, Thank you for your feedback. We’re really glad to hear that your experience with our salesperson was a positive one. We're sorry to hear there were issues during installation and that the first lift wasn’t working as expected when you tried to use it. That’s definitely not the smooth process we aim to provide. We understand how frustrating that must have been, and we appreciate your patience as we worked to make it right. We believe that the issues you described were resolved when our Technician came out last week. That being said, please don’t hesitate to reach out if you have any questions going forward—we want to be sure everything is working exactly as it should. Best regards, The Arrow Lift Team

Response from Arrow Lift· Apr 30, 2025

Dear Rosalind, Thank you for sharing this feedback. We’re truly sorry to hear how drawn out and frustrating the overall process was for you. It’s unfortunate that the original vendor wasn’t able to see things through, and we understand how disruptive and disappointing that kind of uncertainty can be, especially when it results in unexpected added costs. Taking the reins on another vendor's project often presents challenges for us as well. In this case, the original vendor—who is no longer in business—quoted you a price that was far too low. We did our best to accommodate, even relaxing our prices to the point that we didn't make a profit on this sale, but we were unfortunately not able to go lower than the price we gave you. We certainly understand how frustrating the situation must have been for you, but we hope you can understand where we're coming from as well. Although we weren’t part of the original process, we’re grateful we had the opportunity to help get the project across the finish line for you. If there’s ever anything more we can do for you in the future, please don’t hesitate to reach out. Best regards, The Arrow Lift Team