Excellent
548 reviews
Arrow LiftHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.Stair LiftsHome ElevatorsCommercial AccessibilityServiceOther SolutionsOur mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.Call NowGet a Quote
Arrow Lift (arrowlift.com) has 548 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
548 approved reviews, newest moderated first
Anthony
Posted
Simply put, the chair works great.
Response from Arrow Lift· Apr 8, 2026
Thank you, Anthony, for sharing your experience. We’re glad to hear the lift is doing exactly what you need it to do and working smoothly. It means a lot to know everything is working as expected. Thanks again for taking a moment to leave your feedback! Best, The Arrow Lift Team
Tom
Posted
Your Company came out within one day to install this stair lift for my wife who had cancer. She used it for one day, loved it. The removal was done with the best sincerity, loved the company and what it provided for my beautiful wife!
Response from Arrow Lift· Apr 7, 2026
Thank you for sharing this with us. We’re truly glad we could respond quickly and help make things a little easier during such an important time. It means a lot to hear that your wife was able to use the lift and that it brought her some comfort, even if only briefly. We’re also grateful for your kind words about our team during the removal process—treating situations like yours with care and respect is very important to us. Our thoughts are with you, and we appreciate you taking the time to share your experience. Sincerely, The Arrow Lift Team
Valerie F.
Posted
Nice techs. Good service. Easy installation and great service. I highly recommend Arrow Lift!
Response from Arrow Lift· Apr 7, 2026
Thank you, Valerie, for the kind words and recommendation. It’s great to hear that our technicians made a positive impression and that the installation process felt smooth and straightforward for you. Knowing everything came together easily and that you had a good experience with our team means a lot to us. Thanks again for taking a moment to share your feedback! -The Arrow Lift Team
Dave, not I.
Posted
On time. Excellent sales rep. Competent installer. Job was neat and clean when finished. Explanation of a complicated piece of equipment was thorough. All questions were answered. One small negative. A cosmetic panel was not in the installation box, so it is now on order. Does not affect machine operation.
Response from Arrow Lift· Apr 7, 2026
Thank you, Dave, for taking the time to share such a detailed review. It’s great to hear that everything stayed on schedule and that both your sales representative and installer made a positive impression throughout the process. We’re also glad the installation was completed neatly and that the walkthrough helped make a more complex piece of equipment easier to understand. We appreciate you pointing out the missing cosmetic panel as well. While we’re glad it doesn’t impact operation, we understand wanting everything to be fully complete, and it’s good to hear that a replacement is already on the way. Thanks again for your thoughtful feedback—it really helps us continue to improve. Warmly, The Arrow Lift Team
Lois B.
Posted
The technician was very knowledgeable.
Response from Arrow Lift· Apr 6, 2026
Thank you for sharing this feedback, Lois. We’re glad to hear the technician’s knowledge stood out during your visit. Feeling confident in the service you receive is important, and we appreciate you taking the time to leave a review. Best, The Arrow Lift Team
Buzz
Posted
Arrived on time. Did his work. Was friendly and competent. Cleaned up.
Response from Arrow Lift· Apr 6, 2026
Hi Buzz, Thank you for the review! We’re glad to hear the maintenance visit went smoothly and that everything was handled in a timely and professional way. It’s great to know the technician made a positive impression and left things tidy when the work was done. We appreciate you taking the time to let us know. -The Arrow Lift Team
Robert
Posted
Great product!
Response from Arrow Lift· Apr 6, 2026
Thank you for sharing this, Robert! We’re glad to hear the lift has been a good fit for your needs. It means a lot to know you’re happy with the product, and we appreciate you taking the time to leave a review. Warmly, The Arrow Lift Team
Jude B.
Posted
OUTSTANDING SERVICE!!! I cannot say enough wonderful things about Arrow Lift. From start to finish, the entire experience was truly exceptional. Peggy, who coordinated the installation, was beyond helpful—kind, patient, and incredibly supportive every step of the way. She made what could have been a stressful process feel smooth and manageable, and I genuinely appreciated her warmth and professionalism. Thomas, the installer, was equally outstanding. He was thorough, knowledgeable, and took the time to carefully explain how to use the lift, including all of the safety features. He made sure I felt completely comfortable and confident before he left, which meant so much. In all my life, I have never experienced this level of customer service. Every interaction was handled with care, efficiency, and genuine kindness. I am wholeheartedly recommending Arrow Lift to anyone in need of a stair lift. They turned what has been a very stressful time caring for my 88-year-old aunt into a moment of relief and hope. Thanks to them, the first step in this journey was a positive one—and that means everything.
Response from Arrow Lift· Apr 6, 2026
Thank you for sharing such a heartfelt review, Jude. We’re truly glad we could be part of making this time a little easier for you and your aunt. Hearing that the process felt smooth and supportive, especially during what can be a stressful situation, means a great deal to our team. It’s wonderful to know Peggy was there for you every step of the way and that Thomas took the time to make sure you felt comfortable and confident using the lift. Those moments of care and clear guidance are so important, and we’re glad they made a difference for you. Knowing this experience brought some relief and helped start things on a positive note is incredibly meaningful to us. Thank you again for your kind words and for trusting us to be part of this journey. Best, The Arrow Lift Team
