Bad
372 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ariat International is a premium performance footwear, apparel and accessories brand for equestrian sports and other outdoor activities, located in San Leandro, California.
Ariat International (ariat.com) has 372 customer reviews on Rated Honest, with an average rating of 1.8 out of 5.
372 approved reviews, newest moderated first
Mark Huff I.
Posted
Great work boots and delivered a day early
Response from Ariat International· Apr 13, 2026
Thank you for the great feedback! We’re so glad to hear you’re enjoying your work boots and that your order arrived ahead of schedule—that’s always a win. We appreciate you choosing Ariat and taking the time to share your experience. If there’s ever anything we can assist with, please don’t hesitate to reach out!
22miller
Posted
Most everything from Ariat is top-of-the-line. I have had made-to-measure botts that fit less well than Ariat's Kendall.
Response from Ariat International· Apr 13, 2026
Thank you so much for your kind words! We’re thrilled to hear how well the Kendall paddock boots are working for you—especially compared to made-to-measure options. That’s truly one of the best compliments we could receive. We appreciate you taking the time to share your experience and for choosing Ariat. If you ever need anything, we’re always here to help!
Tiffany D.
Posted
Shipping and delivery was extremely fast. The products ordered were packaged well, and fit just as expected. They were reasonably priced with free shipping and tracking was provided promptly. Definitely would order from ariat again.
Response from Ariat International· Apr 8, 2026
Thank you for your kind review! We’re so glad to hear your order arrived quickly and that everything fit just as expected. It’s great to know the packaging, pricing, and tracking updates all met your expectations as well. We truly appreciate your support and look forward to providing you with another great experience in the future!
Terry S.
Posted
Ariat is a very recognizable name they always have a great selection of styles and a big range of pricing. I've been in Ariat customer for years now thank you for the quality boots excellent service and fair pricing.
Response from Ariat International· Apr 8, 2026
Thank you so much for being a longtime Ariat customer—we truly appreciate your loyalty. It means a lot to hear that you’ve consistently found styles you love, along with quality products and service you can count on. We’re grateful for your support and look forward to continuing to deliver the experience you’ve come to expect from us.
Cici
Posted
Customer service is the worst. Very unorganized. I called 4 separate times each time they came up with a “solution” and each time it was not followed through on. Still haven’t received any follow up. All started because the sole in the work boot wore out within 4 months. UPDATE* they responded to this with false information. I did not receive a solution yesterday the lady on the phone said she would talk to management and call me back by end of day yesterday or first thing this morning. I never received the call. Which means I will have to be calling in a 5th time. Each time gets more and more frustrating. I will be very hesitant about doing business with Ariat in the future.
Response from Ariat International· Apr 8, 2026
We’re very sorry to hear about your experience and understand how frustrating it must have been to reach out multiple times without a clear resolution. That’s certainly not the level of service we aim to provide, and we sincerely apologize for the lack of follow-through and communication. We do see that your case was resolved yesterday, and we hope the resolution provided was helpful. As mentioned, the original offer referenced was tied to a third-party program based on active eligibility, which is no longer applicable, though an alternative was offered as a gesture of goodwill. If you have any additional questions or concerns, please don’t hesitate to reach out to us at [email protected] —we’re always here to help. ****Thank you for your update. We’re truly sorry to hear that your experience has continued to be frustrating, and we completely understand how disappointing it is to not receive a promised follow-up. Our records show that a resolution was provided via email, and we apologize if there was any confusion regarding the timing or communication around that. We never want you to feel that you need to repeatedly reach out to get assistance, and we regret that this has been your experience. If you still have any outstanding concerns or if something was missed, please reply directly to the email you received or reach out to us at [email protected]. We’re here to help and want to ensure everything is fully addressed for you.
Garret
Posted
Fast delivery and Great comfortable and durable boots
Response from Ariat International· Apr 7, 2026
Thank you for your wonderful feedback! We’re so glad to hear your order arrived quickly and that you’re enjoying the comfort and durability of your boots—that’s exactly what we strive for. We truly appreciate you taking the time to share your experience and hope you continue to enjoy your Ariat gear!
Muhammad Mazhar I.
Posted
I had a great experience with Ariat. The entire process—from ordering to delivery—was smooth and well-managed. The FR shirts are excellent in quality, very comfortable, and clearly built for durability and daily work use. The fit and overall feel meet expectations for professional-grade FR clothing. What stood out most was the customer service—very responsive, helpful, and easy to work with. It’s clear that Ariat values its customers and stands behind its products. Overall, I’m very satisfied and would highly recommend Ariat for high-quality FR apparel
Response from Ariat International· Apr 7, 2026
Thank you for taking the time to share such a thoughtful review! We’re so glad to hear that your experience—from ordering through delivery—was smooth, and that the FR shirts are meeting your expectations for comfort, durability, and performance. It also means a lot to hear your kind words about our customer service. We truly strive to provide a great experience every step of the way, and your recommendation is greatly appreciated. Thank you again for choosing Ariat—we’re glad to have you as part of our community!
Kraig R.
Posted
Quality of the boots and the finish was horrible
Response from Ariat International· Apr 7, 2026
We’re very sorry to hear about your experience with the quality and finish of your boots. This is not the standard we strive to provide, and we understand how disappointing this must be. Our team has reached out to you directly to gather a few additional details so we can review this further and make it right. We appreciate your time and look forward to resolving this for you.
