Ariat InternationalReviews of ariat.com

Such a shame to write a negative review but ive no choice. Bought pair after pair of Ariat boots and always been very comfortable. The last few pairs have lasted up to 12 months and then split. On 16th October 26, I ordered a new pair which arrived and were faulty so i returned them. These boots cost £145. I then ordered another pair, paying £145 again. The boots arrived and again were faulty. Again I returned the boots and was promised a quick refund on the first pair and was promised an email with a discount code. The two refunds plus the discount I am still waiting for. Really unimpressed.

Absolutely horrible experience with Ariat. I ordered boots as a birthday gift for my dad, but they were too tight, so I initiated an exchange for a half size up and promptly returned them. After receiving confirmation that Ariat had received my return, I was assured by Jeanette through online chat that my exchange would be processed soon. Instead, I later discovered the order had been canceled without my authorization. I contacted chat again and spoke with Hank, who informed me that the order notes stated it was canceled at the customer’s request. I NEVER requested a cancellation. Hank explained that Jeanette was the agent who canceled it. I was appalled that an employee could cancel my exchange and document it as my request when that was completely untrue. I then called customer service and spoke with a representative who apologized and told me a supervisor would reverse the cancellation and follow up with me. I relied on that information and waited. When I called again for an update, the SECOND phone representative was unbelievably rude, condescending, and dismissive. She repeatedly interrupted me, talked over me, and barely allowed me to explain that the issue had already been escalated. I was simply seeking an update, yet she treated me as though I was wasting her time. She nearly ended the call before I insisted on speaking to a supervisor. After putting me on hold for approximately 10 minutes, she returned and told me no supervisor was available and that I should wait 5–7 days. Her attitude was absolutely unacceptable. This experience was so upsetting that I physically became ill after the call. I understand mistakes happen, but canceling an exchange without authorization, providing misleading information, and treating customers this way is unacceptable. I ultimately purchased different boots from Academy so my dad could receive his birthday gift. Ariat lost my business permanently. I will never shop here again or recommend this company. Management needs to seriously address its customer service and accountability.

Literally worst company, customer service actually hates their clients. Bought a pair of boots and wanted to exchange them since they didn’t fit, instead of trying to help they just canceled my order and the refund took forever. The customer service is actually hateful and spiteful. BUYER BEWARE SCAMMING COMPANY.

I’m extremely disappointed with both the quality of my Ariat riding boots and the lack of customer service I’ve received. Having purchased an expensive pair of riding boots less than six months ago, I was very disappointed when a fault appeared within just three months of purchase. I contacted Ariat to report the issue, and they responded requesting further details and photographs, which I promptly provided. Since sending the requested information, I have heard absolutely nothing. It has now been nearly eight weeks, and despite sending several follow-up emails asking for an update, I have received no response whatsoever. For a brand like Ariat, which is known for its riding footwear and comes with a premium price tag, I expected far better quality and, more importantly, much better customer service. Faults can happen, but leaving a customer waiting for nearly two months with no communication or resolution is simply unacceptable. I purchased these boots expecting them to be durable and fit for purpose, not to develop a fault within three months and then have to chase the company repeatedly for a response. I am extremely dissatisfied with the way this has been handled. I would appreciate Ariat taking responsibility for the issue and providing a prompt and satisfactory resolution. Based on this experience, I would have to think twice before purchasing from Ariat again. A premium brand should deliver premium customer service, and unfortunately, that has not been my experience.

Customer service never gives the same answer twice package never delivered. Even though this had was done its way they wouldn't give me a tracking number and I had to get my bank to give me a refund. Boot might be good service bad

Purchased a shirt at a trade stand later realised size was incorrect-told had to post back and no exchange given-promised refund-this did not happen for three weeks despite numerous phone calls and emails-emails ignored-promised call backs did not happen. Promised refund twice and nothing. Eventually got refund a month to the day I had purchased the item. Never have I had such rude and dismissive service-manager giggled through call to me saying they were still within their 30says and they had done everything they needed to do but still no refund. No follow up call once refund reached me even after I asked to be communicated with. Such a let down for such a large brand so disappointed simple customer service could have made such a difference.

bought a great pair of w.p. pull on sneakers. they fit great, however after the first time i wore them to work at the stable they starting cutting into my achilles tendon. i attempted to wear them again, but it only made matters worse. i showed the shoes to my friend who is a footwear mfr, and he advised me that this pull on shoe will never fit comfortably, as it was designed with the upper back tab pushing towards the leg, which is the reason for it hitting the tendon. i immediately contacted ariat to request a return on 21 sept. i received an automated reply assigning a case #.. and i have not heard back, in over a week, despite several emails soliciting an urgent reply. this is NOT the first time i have had this issue with this company. they simply do NOT reply when you have a quality issue.. it is extremely frustrating as their products come with all kinds of warranties, however when you need to captialize on them, there is radio silence.. once i am able to rectify this issue, it will be the last time i purchase from them, as they are not reliable. such a pity as they do have some very valid products for equestrians... but in the event you have an issue, their customer service is unreliable unfortunately!!

Received my boots which had a large scratch on the front, I emailed the customer care team on the Monday to ask for advice to help me make them look more presentable, chased again on the Wednesday and it’s now Friday with no response! Wasn’t after a refund as they was for a holiday this weekend, just needed some help. Won’t be ordering again from you!