Ariat InternationalReviews of ariat.com

I purchased a pair of men’s leather dealers boots £150 aprox, they basically fell to pieces, the leather bands on the heel went first followed by the rest of the boots, I stupidly purchased another pair and they went exactly the same, shockingly poor quality, you will get more life out of a pair of screwfix dealers for £30 .

If I could give a zero I would, their customer service is probably the worst I have came across in a long time. I should have came on and read the reviews before ordering directly from Ariat, thinking that it would be better to order direct. I ordered some boots as a gift for Christmas, they came and did not fit. I started the return process what a joke to say the least. It has now been over three weeks, I have called 5 times, asked for a supervisor 3 times and one is never available. I just received an email today that my exchange has shipped. Oh that was funny. If you finish reading the email it said that a refund was being processed in another 8-10 days. If I wouldn't have read the entire email I would have waited for a shipment. I called once again and talked to Phoenix, she was rude and not much help at all. Just that I have to wait 8-10 days for a refund. I am calling my bank today. After 5 calls and still no call back from a supervisor. They were even charging me more for my new exchange order for the same thing. Be careful with this company

I’m highly disappointed in Ariat to say the least. I ordered men’s slippers for my boyfriend for Christmas. One of the slippers was defective, so I exchanged them. Not only did I never receive an exchange but I was sent an email saying (I am paraphrasing) “your return has been processed 0.00$. I then emailed seeing is I was receiving my exchange because it had been weeks. To this day it’s been a month. Instead of a real person helping me I received two of the exact emails on the email thread that told me basically sorry you’re unhappy with the product and how to go about returning the product. Not only had I already returned the product and the product was received and processed but I had no exchange and no refund so that automative email was not only not helpful but highly obnoxious. I called customer service where it seems customer service must work remote. This guy answered and it sounded like he was driving. He couldn’t hear anything I was saying and I heard a lot of echoing of my own voice from his end. He told me he would forward the issue and seemingly took down my email but nothing ever came from that. No email was sent. It was pointless. I will now call my bank today to make a claim to get my money back. Like I said highly disappointed in this brand and the customer service.

Poor customer service and communication. I bought a pair of boots for a Christmas present. They were shipped and received. The day after Christmas I returned and requested a smaller size. After many emails and phone conversations I gave up trying to get a tracking number and requested a refund. My return was accepted on Jan 5. No one can give me any info except all supervisors are in a meeting. Ariat should be better than this. No phone calls and one e mail this morning stating my case was closed. Another call to them and another useless promise.

Bought a pair of sneakers, it took one month to ship?? when phoned customer service she was extremely rude and condescending, not willing to help or listen, appalling!! wanted to cancel order since it took so long to ship, they said no. waited still not shipped, did a chat online with a customer service, said sorry we will refund you , it has been issued, was never issued, so actually lying to customer as well!! Sneaker eventually turned up, after a month!! buyer be aware, i would never purchase from them ever again, crappy company

Very good trusted company good quality good Price would buy again

I am absolutely gutted. I have worn Ariat clothes and boots for over 20 years. All my riding boots and clothing is all Ariat, and all the cowboy boots I use as leisurewear are all Ariat. When I have contacted customer support previously they have been fabulous (admittedly the last time I contacted them was several years ago). As we came into winter I purchased a £70 fleece. I have to admit I thought it felt thin, but as I had never had a quality issue before I gave them the benefit of the doubt and kept it. The first wash and the fleece has clumped, leaving bald bits around each clump. I emailed asking if this was normal. I got no response. A month later I chased it up as I couldn’t believe I was being ignored. But no response again, I am being ignored! Faulty product can be rectified, but bad customer service is inexcusable and has shaken my confidence in the brand. That was my last purchase of Ariat, sorry.

Je n arrive pas à comprendre la note du site... J ai commandé des bottes en promotion mi décembre, livraison 1 semaine après, les bottes étaient magnifiques mais malheureusement je me suis trompée dans la taille, j ai renvoyé les bottes en utilisant leur étiquette de renvoi et j ai reçu mon remboursement 1 semaine après, malheureusement pour moi ces bottes ne sont plus disponibles dans une autre taille et les autres modèles ne sont pas dans mon budget... Bref si vous voyez un article qui vous intéresse, n hésitez surtout pas, entreprise sérieuse et réactive, livraison et remboursement rapides !