ArcticSpaStore.com Reviews | Read Customer Reviews of arcticspastore.com

ArcticSpaStore.comReviews of arcticspastore.com

Garden & Pond
2368 S. State Street, Salt Lake City, Utah

Write a review Call Directions Website

4.1

Great

95 reviews

ArcticSpaStore.com4.1Great

Rating breakdown

Select a bar to see only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About ArcticSpaStore.com

Arcticspastore.com is the online store for Arctic Spa parts, filters, jets, control panels and accessories. We focus on providing all products and accessories for every Arctic Spa owner no matter where you live.I started Arctic Spas Utah in 1989 as a spa service company. I was still in high school at the time. In fact since I was not 18, I had to have my mom get my first business license. I lived near Park City, UT, probably one of the highest per capita locations for hot tubs in the world. There was plenty of spa service needed. In 1996 my dad told me that I would be doing the same thing forever unless I opened up a store. With his help, we opened our Park City store. A couple years later, I found the perfect spa. We started selling the Arctic Spa in 1998 and were drawn to the design for the cold climates. The following year we opened our Salt Lake Store. Over the years we have received many awards including Arctic Spa Dealer of the Year and Arctic Spa Service Dealer of the Year.We are also an accredited with the BBB with an A+ rating as well as being spasearch.org certified.

ArcticSpaStore.com (arcticspastore.com) has 95 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.

Website: arcticspastore.com
Category: Garden & Pond
Location: Salt Lake City, Utah
Listed on Rated Honest: 2026

More in Garden & Pond, Utah

Call Directions Write a review

ArcticSpaStore.com reviews

95 approved reviews, newest moderated first

Bob in A.
Posted May 13, 2014
Arctic Spa does exist
Pleased to find Arctic Spa still in business. No Alaska distributor or parts available locally. I needed a new light lens for an older tub because of leaks but it was no longer made because of what I assume were major problems with leaking. A new replacement kit was, and is, available, which I ordered. I assume it is a fairly easy job to install and tub will be ready to go. A little slow in filling order though. Also good to see a USA location versus Canada, not to knock Canada though.
Report
Kathy I.
Posted May 10, 2014
ABSOLUTELY AWESOME!!
I am so impressed with this company. I got the filters at the best price I had ever seen. They were shipped quickly. The customer service was excellent, and I got FREE thick beautiful towels. How can I not be happy? Thank you so much!! I will be back!!!
Report
Diane B.
Posted Apr 8, 2014
Awesome Artic !!!
Brett was the best. The entire experience was perfect. We would order from this company again.
Report
John H.
Posted Mar 30, 2014
Delivery to slow
When I placed the order I did not create an account now that my order is finally on the way I wanted to track the package so I tried to create an account with no luck because it says my e-mail is already in use well yea I gave it when I placed the order so after my effort I still don't know where my package is.
Response from ArcticSpaStore.com· Mar 31, 2014
Hi John! Sorry about the delay there. I just looked up the tracking info and it looks like your order was shipped out on 3/27/14. The tracking info says that the package is out for delivery so it will probably be delivered to your home today. (I will send you an email with a link to the tracking.) And also, did you not receive an email with the tracking info? When one of our orders has shipped, our software is supposed to send out an automatic email with the tracking info so you know what the status of your order is. Let me know if that never happened so we can try to figure out what went wrong. And last of all, since you checked out as a guest, we'll need to reset the password and update your partial account to a full account so you can access that information. With the email I'll send you, I'll also include a new password so you can access your account. Once again, I apologize for the delay but hopefully that should get us squared away. If there's anything that I missed, please let us know!
Report
Customer Mark K.
Posted Mar 19, 2014
I did not receive the product.
I did not receive the product.
Response from ArcticSpaStore.com· Mar 20, 2014
Hi Mark! According to our records, it looks like your package was shipped on 3/14/14 and that it arrived yesterday, 3/19/14. Did that ever arrive? It says it was delivered and left at the front door. If that didn't arrive correctly, let us know and we'll be more than happy to ship you a new one. I'll also send you an email with the tracking info. Thanks!
Report
Sean W.
Posted Mar 6, 2014
Prices were reasonable and delivery was quick
My local Arctic Spa dealer went out of business so I found this website. I signed up for the Spa Filter annual program and ordered a replacement clip for my spa. The ordering was quick and easy and I received my products within a few days. The prices are reasonable so I will continue to use this site.
Report
Jeremy S.
Posted Mar 3, 2014
Excellent Customer Service
I'm a newbie spa owner and as such specified the wrong filter as part of my order. Arctic Spa Store flagged this error and corrected it while neither altering the dollar amount nor delaying shipment. A courteous email was sent explaining my error and describing the proposed fix. No action on my part was required since, of course, they knew better than I what to ship. Bravo.
Report
Ronald
Posted Feb 28, 2014
My order sat for several days without status being updated
Customer notification or providing updated status not part of process. Got order confirmation quickly but, status remained in awaiting shipping for several days. Would be good to provide customers with update or set an expectation when delivery will occur.
Report