ArcticSpaStore.comReviews of arcticspastore.com

Update: support got back with me and apologized for their lack of knowledge. In turn was sent a replacement set and we will see if they last any longer than the first set? Second time buying straps to support my cover. First set of straps lasted a few seasons, this recent set did not last three months without one of the straps ripping in half. Customer support claimed it was friction whatever that means. Don’t buy the support straps because I think they have been on the shelf and are dry rotted.’

I just had a service visit from Devon Kutch. He took care of my problem quickly and efficiently and couldn't have been more pleasant.

We just got our hot tub this week! Customer service has been top notch and the guys that delivered it and the guy who set it up were amazing!!! We never owned a hot tub before and he taught us everything we needed to know! I could not be happier with the whole process thank you!!

I've owned several spas and they are the best spa to have in Utah, clearly the best quality. But the customer service and sales communication is terrible, almost the worst I've ever encountered. When you call them, you get nothing but voice mail, around and around you go, leaving voice mail messages that no one bothers to respond to. It's almost easier to get in the car and drive to the store to find someone to talk to. Complete frustration, I've been trying to schedule a follow up to complete the install for two days and can't find a person to talk to.

We purchase our spa last spring and really enjoy using it. We have arthritis and it helps relieve the pain on our joints. Customer support was great and they got right back to us to answer any questions.

I've owned a Actric Spa for almost 8 years now and love it, My wife, kids, friends, kids friendfs and family use our tub no less than 4 days every week. This has been the absolute best purchase of our lives and the best thing we ever did for our family. Being in the midwest, there are no arctic spa service options within 100 miles, and the best local source for supplies and customer service is in Minn about 10 hours away. Finding Christian and Arctic Spas of Utah was the absolutely the best find yet. Christian and his Actic Spa team are extremely knowlegable and experienced. I feel lucky I chose actic spas over other manufacturers as my Arctic spa Tundra is such a durable and reliable tub with so few issues over the past 7 years, The few times recently where I've had issues and questions, Christian and his team have always provided incredible and timely service, extreme patience and support with all my many - many questions, talking me through the steps to properly diagnose the problem (saving me $$$ on calling a service tech from some local pool supply store or a full day service call) to find the right and most economical solution, and then 'very' patiently talk me through every step to fix . replace parts until satisfied. This Utah team has been "amazing" making owning my Actic spa even more enjoyable, knowing I have real - live - solid, reliable, very knowlegable support folks, with incredible patience and chearful demeanor. This team has always found a solution, delivered quickly on their promises, and have kept me and my family very happy with our Arctic spa. we look forward to enjoying our arctic spa Tundra for a long time or until we replace it with another Actic apa. Thank you Jim

I ordered Blaster Aqua Broom and price was a little bit high but in general worth it. I can recommend it with no reservation.

Good website, easy to use and gives customers good follow up on what's going on at Arctic Spa.