Average
765 reviews
AppFolio Property ManagerHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business. AppFolio is a comprehensive, cloud-based property management software built to streamline and automate the key processes that keep your business thriving - from accounting to marketing & leasing to maintenance. Whether at the office or out in the field, your team always has access to the same data and reports so you can take control of your business and turn insights into action in minutes. And with the ever growing AppFolio Stack™ integration marketplace, you can connect your favorite property management solutions to AppFolio to boost your team’s productivity and run your business from a single system of record.
AppFolio Property Manager (appfolio.com) has 765 customer reviews on Rated Honest, with an average rating of 3.6 out of 5.
765 approved reviews, newest moderated first
Tom M.
Posted
Of all the property management systems that I have used, AppFolio is by far the best. It is both Real Estate Broker friendly, owner friendly and tenant friendly. The fees are reasonable. The amount of services they provide are more than I really need, but I am grateful they are there if I ever need them. I currently manage 140 homes and it is effortless with AppFolio.
Fran M.
Posted
I love working with this software for property management! They are continually improving and updating. I love it!
Tina J.
Posted
AppFolio is a complete property management and accounting package. With excellent customer service and especially response time.
Kimberly
Posted
This company has horrible customer service plus charges different amounts every month! It should be 1.00 a home and we have just about 250 doors, we were charged 900 last month and 1,500 dollars this month!!!! Stay away go with Buildium instead!!
Response from AppFolio Property Manager· May 18, 2016
Hi Kimberly - Thank you for providing us feedback on your experience. The best method to contact Support is to submit a case through the Help Center, from there you can view the updated status of your cases at any time. Regarding pricing, our goal is to keep our pricing simple and transparent, your additional charges may reflect increased usage of services such as tenant screening reports or website services. If you would like a copy of your invoice or have any questions on your billing, I encourage you to reach out to [email protected] for more clarity. We hope to be transparent in our processes and respond to any questions or concerns you have!
Clark
Posted
Very good gave more information that when I first joined
Response from AppFolio Property Manager· May 12, 2016
Thanks Clark!
Leanna
Posted
We have used this program for several years now. They are constantly improving it. If a problem develops they are quick to respond and work with you to correct the problem.
Response from AppFolio Property Manager· May 12, 2016
Hey Leanna, thanks for the kind words! Our teams are dedicated to problem solving and finding the best solutions for our customers.
Dana
Posted
Love them, love them, love them.
Response from AppFolio Property Manager· May 12, 2016
Thanks, Dana. We love listening to our customers!
Suzanne
Posted
The software is great but the support staff from AppFolio is outstanding. Any small problems we may have had, have been resolved in a very timely manner. Great company, great software!!
Response from AppFolio Property Manager· May 11, 2016
Thanks Suzanne! We are happy to hear your experience with the Customer Support team has been so helpful!
