Excellent
599 reviews
Aon Affinity Travel PracticeHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 34 reviews with 4 stars · Clear filters
Eric T.
Posted
Have to give it a four as I had to call the claims department as their request for my medical records was either never sent or sent to the wrong address. Still waiting for a determination about an added item to our claim.
Response from Aon Affinity Travel Practice· Jun 10, 2025
Thank you for your feedback Eric.
Mark R.
Posted
After a disastrous cruise on which my wife suffered heart problems, we worked with Aon to try to recover our travel expenses. Aon required me to jump through several hoops; I understand that they require certain information, but it shouldn't be THAT difficult to submit a claim. Despite the difficulties, the Aon customer support was excellent. Whenever I had a question, they were quick and friendly with the answers I needed. I was satisfied with the outcome of the claim.
Response from Aon Affinity Travel Practice· Apr 28, 2025
Thank you for your feedback Mark.
Jerry
Posted
The online links didn't do what they were supposed to do so we had to call the 800 # but once we got a rep she was very helpful and thorough. Everything was completed in the time frame she quoted and the cruise refund was fast.
Response from Aon Affinity Travel Practice· Apr 16, 2025
Thank you Jerry. We are disappointed our online path did not work for you but pleased that your cruise reimbursement came though regardless.
Pam B.
Posted
I am 76 years old and have limited knowledge about communicating electronically so I was a bit lost when I was asked to submit everything via email. Somehow I was able to stumble through the process and am pleased that our claim was approved. We are very satisfied with the claim amount and feel we were treated fairly. Thank you.
Response from Aon Affinity Travel Practice· Apr 16, 2025
Thank you Pamela. We are glad to hear that you are satisfied and felt you were treated fairly.
Danah
Posted
The claim process was a little labor intensive (having to scan all the documentation and then attach to the claim online) but I finally figured it out. It was processed pretty quickly and I was happy with the result. I would have liked a breakdown of how the amount was determined because the amount I received was kind of an odd amount.
Response from Aon Affinity Travel Practice· Apr 16, 2025
Thank you for your feedback Danah.
CeCe
Posted
Although it took some time to get things organized and submitted properly it was a pretty smooth process.
Response from Aon Affinity Travel Practice· Apr 2, 2025
Thank you for taking the time to leave a review CeCe.
MN M.
Posted
It was challenging to complete the application for a refund. The website wouldn't take the information and told me to retry several times. Ultimately, I got a refund once I was able to complete the form and had a doctor's note.
Response from Aon Affinity Travel Practice· Mar 17, 2025
Thank you for taking the time to share your experience. We take this information and use to continually improve customer experience.
Dennis M.
Posted
Extremely fast turnaround time for our refund
Response from Aon Affinity Travel Practice· Jan 22, 2025
Dennis, we are happy to hear that you r claim had a fast turnaround.
