Jeremy F.
Posted
Customer service and quality
Customer service and quality

Excellent
172 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Andskyebike is a Hong Kong-based e-bike brand dedicated to delivering high-quality, affordable electric bikes to the U.S. market. We specialize in powerful, performance-driven models like the Apex 50 and S700, designed for all-terrain use with features such as full suspension, fat tires, and long-range batteries. Our foldable e-bikes combine durability, style, and convenience, making them perfect for both city commutes and outdoor adventures. At Andskyebike, we’re committed to offering great value and excellent customer support, ensuring you enjoy every ride with confidence.
Andskyebike (andskyebike.com) has 172 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
172 approved reviews, newest moderated first
Jeremy F.
Posted
Customer service and quality
umur A.
Posted
good quality product with affordable price
Don
Posted
The bike itself is built pretty well. It has one major design flaw. That flaw is the retaining bolt used to fasten the left side pedal crank. This retaining bolt needs to incorporate left hand threads. The pedaling action on the left side of the bike will constantly work to loosen a right hand thread due to its counter clockwise rotation. Adding thread locker is NOT the solution. The replacement part you sent me still incorporates right hand threads for the left side of the pedal crank. Any further manufacturing runs should be redesigned to utilize left hand threads on the left side. There are no instructions included with this replacement part! Do you have a website for installation instructions? I ordered a front turn signal kit from you and although the parts arrived okay, no installation instructions were included. Thanks, Don Wendorf ( order number 1762)
Response from Andskyebike· Sep 16, 2025
Please contact our after-sales support at [email protected]. If you need installation guidance, you can request an installation video and they will make one for you to use as a reference.
George K.
Posted
I mentioned on a Facebook group that I needed a stem riser for my bike and there was none available. They sent me a direct link to get the part and at a very reasonable price. I’m very happy with my Andskye bike and the company as a whole. Thank you.
DeWayne C.
Posted
Just got my Apex 50 and totally love it. I ordered a spare battery and some other accessories, and thy were extremely fast in responding to my questions. No fult on theirs,but I had a broken plastic piece and they sent a replacement with no questions asked. I would put there customer service as top notch with great communication. (Just remembered the time change). The Apex 50 (52V) is amazing, very smooth and lots of power. I have installed a bow rack and even with the extra top heavy weight the bike is still very stable and just a blast to ride. Have no fear, this bike and company are well worth the money. DeWayne
Teemu
Posted
Hinta laatusuhde kohtaa tässä pyörässä, ei Suomesta saa näin käytännöllistä ja tehokasta sähköpyörää ja tällä hinnalla.
Niko M.
Posted
Great support all over. Ordered the bike. Bike came in one week. Easy to assemble.
thomas L.
Posted
Great bike well built. Very good solid frame and racks. This will last me for many years. Thank you. Regards, Tom.