Clothing StoreReviews of alexander-hampton.com

Well, after over a month after placing the order for sneakers, I received them today. Although they're at least a full size smaller than what I wear & therefore unwearable, that has been my experience buying footwear made in China. Overall, I'm underwhelmed with my A-H online shopping experience & stick by my review title.

UPDATE: Following the review below, I have been refunded in full, so have upgraded to 3 stars: I have never, ever provided negative feedback about a company but really feel that consumers need to be made aware and to exercise caution. If there was a zero star option, this would be my score. I recently bought a pair of orthapedic trainers from the company. After waiting over three weeks, the first thing I noticed when I opened them was the overpowering smell of paint and synthetics. The quality was so poor. The trainers were also not as described. They were far, far bigger than the size ordered. I contacted customer services, who in fairness were very prompt in their reply. I was asked to send photos of the shoes, to outline the problem. The photos could not be sent as an attachment. I was subsequently offered a replacement, at no cost. Having no idea of what size to order and not being happy with the quality, I declined. I was then offered a partial refund of 15%, or to return the product to China, at a cost of $20-€40 plus any import charges, for a full refund if/when it passes inspection. Given that I haven't received a returns document and that there is no order number or anything else in the packaging, I am sure that this company will do everything possible to keep my money.

I ordered a pair of shoes for $39. They were a very poor fit with absolutely no arch support. Their site indicated a return shipping charge paid by customer but not the amount. No mention was made of them coming from China. There’s no way I would spend $40 - $50 to return a $39 shoe. I also had to send three photos of the shoes before they would review my return. The best refund offer was 15%, which is barely worth it. I’ll be using Trust Pilot a lot more often now. As an update, I got a very fast response from Customer Service. They are issuing a full refund without returning the shoes, plus a discount for any future purchases. They were not able to open the photos I sent, so I’m satisifed with the outcome and will be offering the shoes to someone else. All contacts with customer service has been responded to very quickly.

The cardigan's alright, but it wasn't exactly what I was expecting. Looked a bit different from the photos, so I was little let down when it arrived. I gave it a couple of tries, hoping I'd warm up to it, but it just didn't hit the mark for me. Not terrible, just not great either.

I place an order on october 28, and it took until december 1 to arrive, it literally took a wholeee month, i hope the shipping delivery would be faster next time because i really love the quality of the products.

AKTUALISIERTE BEWERTUNG: Ich ändere meine ursprüngliche Bewertung, um den aktuellen Stand widerzuspiegeln. Aufgrund der freundlichen Geste des Kundenservice von Alexander Hampton habe ich meine Bewertung von 1 auf 3 Sterne erhöht. Nachdem ich, wie gewünscht, Kontakt aufgenommen hatte, erhielt ich eine Entschuldigung und eine vollständige Rückerstattung. Außerdem musste ich den beschädigten Artikel, den ich ursprünglich erhalten hatte, nicht zurücksenden. Aufgrund dieser kulanten Geste gebe ich ihnen eine zweite Chance und bestelle erneut bei ihnen. Ob es gut läuft, bleibt abzuwarten. Ich werde auf jeden Fall ein weiteres Update veröffentlichen… ORIGINAL REVIEW: Ich habe eine „Lederjacke“ von Alexander Hampton gekauft. Ich verstehe nicht, wie man PVC als Leder bezeichnen kann. Sie war nicht nur hauchdünn, sondern hatte auch einen Riss an der Schulter, durch den der Stoff sichtbar wurde. Die angegebene E-Mail-Adresse für den Kundenservice existiert nicht – zumindest nicht für mich. Ich gehöre auch zu denen, die die Bewertungen nicht vorher gelesen haben. Nachdem ich sie gelesen hatte, war ich ziemlich überrascht, überhaupt das erhalten zu haben, was ich bestellt hatte. Das ändert aber nichts daran, dass die Jacke nicht aus Leder war und obendrein beschädigt. Ich werde diesen Fehler nicht zweimal machen und hoffe, dass andere diese Bewertungen lesen.

Thanks I contacted and I received a refund .

The item came with no tags, lables, instructions for care, in a rinckled bag. I ordered cashmere sweater size L, but what came did not look and felt like cashmere and size S. Customer service offered 15% refund and keep the item or send it back for the price higher than the price of the item. Both options are unacceptable. Update: customer service took a closer look at my complaint and offered a full refund for the item I bought.