Airport CenterReviews of airportcenterparking.org

The price & location were good. When I returned after a 2 week trip, there were NO working elevators, so I had to carry all my heavy/bulky luggage up the narrow/wet stairs 5 floors! It was a nightmare.

I have parked at Airport center many times because I fly back and forth to Atlanta every month. The last time I parked my car at Airport center someone tried to break into my car. It took an hour to get security to take a report. I was told someone would follow up with me and they would contact management regarding repairs.... non of that has happened. I doubt I will ever park here again.

The price was excellent. Still confusing as far as knowing if you were in the right place to wait for the shuttle, if and when they were coming etc. Need more signs/info.

Used to be good but now it's too crowded. The last 3 times I used it I drove round for ages trying to find a space but it was completely full, nearly missed my flights each time. Also the elevators often out of service.

Shuttle service is good. Generally quite convenient access. Only thing not great is that the parking spot is too narrow.

we even left an item on the shuttle and was able to recover it a few days later. great pricing too

No spots were available. I had RSVP online even had it with me. The owner was out there redirecting people and a nice guy. With our flight leaving we counted on them acknowledging our reservation. I will not use them again.

I’ve satisfactorily used Airport Center Express parking a dozen or so times over the last 2-3 years and I’ve recommended it to others, based on that experience. But MLK weekend the facility and service were terrible. Besides the non-working elevators to and from the waiting area, “express” meant a 25-minute wait for an outbound shuttle, which never came during that time for the 20 people waiting (we finally scampered over to the Crowne Plaza shuttle, enjoyed a pleasant ride, and tipped big) and a 50-minute wait at the terminal for an inbound shuttle (again, we finally gave up waiting and used the Crowne Plaza shuttle and tipped big). During these waits, the texting option went unheeded, and after an operator picked up once while we were waiting for the outbound shuttle (only to be told that it would take ANOTHER 20 minutes on top of the 20 we had already waited), no one answered the phone thereafter. After the inbound drop-off, we went to the parking office on Level 1 (with its “closed” sign but occupied nonetheless) -- only to be told that 5 (!!!) shuttles were operating at the time. Hah! Not even one arrived in the 50 minutes that we waited at Terminal 6 observing competitors' shuttles going by 4-5 times between 10:00-10:50 p.m. But thanks to the Crowne Plaza shuttle, we got back to the lot, but with the direct elevators from the waiting area (graffitied and never very clean even in the past) not working, we were directed to the so-called "East" Elevator, in which 3 adults with rollerboards were a tight fit, to go up only to Level 2, requiring a guessing game to find the larger elevator on Level 2 to get to Parking Level 5. (No such luck for the outbound: the signage for outbound directs one to the so-called “West” Elevators, which are the ones that are out of order. This meant that to reach the outbound shuttle, we hauled our luggage down the 5 levels to get to the waiting areas – when we REALLY waited, as reported above.) After loading the car, when we got to the Exit Booth (one of only two open), the attendant ran out, speaking on his cellphone while mouthing to us that he was “closed,” with no “closed” sign posted. We had to back up and join the queue for the other booth -- only to see later arriving cars proceeding through the first one -- now that its attendant had concluded his call. After paying, we asked the attendant in the second booth for your card. His politeness was the only plus in this whole experience. Conclusion: I have used this parking service a dozen or so times over the years, but with having had to rely on the kindness of the Crowne Plaza shuttle drivers to get us to the terminal and back; the non-working, waiting area elevator access down and back up 5 to 7 levels; the never-arriving, unreliable shuttles; and the poor customer service upon exiting: from now on, we'll use more reliable and satisfactory options, and I am saddened by that.