Average
704 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Airport Center Express LAX, we understand that parking your vehicle at our covered garage is not your final destination, but we can still make it quick and convenient. With our private 24-hour shuttle service to LAX every 15-20 minutes, our facility and our nearby location on Century Boulevard, Airport Center Express LAX makes us a top choice for Los Angeles Airport Parking. We offer over 2600 self parking spaces and a friendly on-site staff to assist you.
Airport Center (airportcenterparking.org) has 704 customer reviews on Rated Honest, with an average rating of 3.5 out of 5.
704 approved reviews, newest moderated first
Mario
Posted
Quick, safe, close by, friendly and helpful attendants what else could you ask for!
Response from Airport Center· Feb 23, 2017
Hi Mario, I just wanted to say thank you for the 5 star review. We appreciate your business and look forward to seeing you again. Michael Hibbert General Manager
Debi
Posted
We parked our vehicle in the suggested area only to find the elevator close to it out of order...3 weeks later when we returned it was still out of order so we had to haul our bags from quite a distance away. We called for the bus to come pick us up from LAX but it never showed so the Crowne Plaza shuttle bus took us when we asked him if he would...inconvenient but not catastrophic... on the plus side, rates were good and location was good.
Response from Airport Center· Feb 23, 2017
Hi Debi, Thank you for your feedback. We do recognize the elevators have been down for quite some time. We are currently getting new elevators installed to resolve the ongoing elevator issues. We do apologize for the inconvenience and appreciate your business. We hope to see you again soon. Thank you. Michael Hibbert General Manager
Richard
Posted
It's been broken for how many months???
Response from Airport Center· Feb 23, 2017
Hi Richard, Thank you for your feedback. We do recognize the elevators have been down for quite some time. We are currently getting new elevators installed to resolve the ongoing elevator issues. We do apologize for the inconvenience and appreciate your business. We hope to see you again soon. Thank you. Michael Hibbert General Manager
None
Posted
I have parked at this location before and it has worked well. This time there was an elevator out of order (inconvenient). Also, the buses no longer pick up at "arrival" and it took a while to get a bus at "departure" to return to my car.
Response from Airport Center· Feb 23, 2017
Hi Dave, Thank you for your feedback. We do recognize the elevators have been down for quite some time. We are currently getting new elevators installed to resolve the ongoing elevator issues. In regards to the pick up location being on level one, we do understand the frustration however we have to comply with LAWA directions. Now that we have been doing this for a month you will see significant changes with pick up times. We do apologize for the inconvenience and appreciate your business. We hope to see you again soon. Thank you. Michael Hibbert General Manager
Edward
Posted
Spaces very tight, always problems with elevator. Shuttle service is good.
Response from Airport Center· Feb 23, 2017
Hi Edward, Thank you for your feedback. We do recognize the elevators have been down for quite some time. We are currently getting new elevators installed to resolve the ongoing elevator issues. In regards to the tight spaces, we are looking to change that shortly. I am hoping to eliminate the compact spaces in the upcoming months. We do apologize for the inconvenience and appreciate your business. We hope to see you again soon. Thank you. Michael Hibbert General Manager
William
Posted
Frequently my personal experience has been that upon arrival at LAX I've a long walk from baggage claim level to the red sign. Upon arrival almost always there is a 15-30 minute wait for a van. Most times this is normal for me. What is discouraging is that I can count several vans from other parking companies going by several times within that same 15-30 minutes. Doing peak arrival times you need to double the number of vans circulating .
Response from Airport Center· Feb 23, 2017
Hi William, I just wanted to say thank you for the 4 star review. Now that we are upper level only the buses do circulate at a quicker rate. You should see a significant difference the next time you visit our facility. We appreciate your business and look forward to seeing you again. Michael Hibbert General Manager
Scott O.
Posted
I made a reservation online to park my car for a week for $89 but when exiting the lot I was charged over $100 on my credit card.
Response from Airport Center· Feb 23, 2017
Hi Scott, I am really sorry you had a bad experience. Someone will reach out to you about your concerns offline. Please keep an eye out for an email. Thank you for your business. Michael Hibbert General Manager
Thuan
Posted
Good service!
Response from Airport Center· Feb 23, 2017
Hi Thuan, I just wanted to say thank you for the 5 star review. We appreciate your business and look forward to seeing you again. Michael Hibbert General Manager
