AflacReviews of aflac.com

After paying for Aflac for 13 years, I filed my first claim after being hit by a car as a pedestrian. After my initial stay, I was sent home on heavy painkillers and readmitted 4 days later due to severe back pain, constipation, and inability to urinate caused by the painkillers. They denied that the second visit was related. I am still fighting this, but I will cancel my policy once I am done with this dispute. They have no problem taking your money, but won't pay up when you need them.

I have subscribed to Aflac for over 20 years ($120 + per month) and for my employees. I just had a claim, for the first time, for two (2) nights for an Aneurysm. Sent ALL doctors information, surgery and hospital billings. Aflac would owe me all of $500+/- for this $250,000 medical bill and 20 plus year of $120/mo ($28,000 + in premiums paid). Aflac rejected my claim until I proved this was not a "per-existing" health problem!!! Really how the devil do you prove you did not have a health issue 20+ years ago!! One More Insurance company that is selling nothing but taking your money!

I’ve had Aflac for over ten years. I got hurt on march 20. I filed a claim finally after all the paperwork and junk they made me do on the 1st of April. Today is the 13th of April. It is still in review and not a word from them. This is not right. I broke 3 ribs and haven’t been able to go back to work. They said 2 to 3 days to process. But it’s been 2 weeks and still nothing. I suggest going elsewhere for insurance as I will cancel my policy if and once I get paid for my claim.

I filed a cancer claim on March 4th 2026. It is April 10th 2026 and the claim is still under review. Aflac says it takes 7 to 10 days to process and approve a claim. It has been over 30 business days since I filed the claim. I had to re-upload the same original documents on March 17th, 2026. (17 business days ago)Their representatives are polite but basically have nothing they can do and cannot explain the delay.

I cant beleive a organization of this size can get a 0 for accountability .2 policies one account somehow they charge for 1 after a year and i find out i havent had a policy active in a year. Year later no assistance . Imagine working for a company knowing you can have 0 care because the whole AFLAC as a whole dont care the most stressful dealings you could ever have and its never no one fault how could that be???????????? I would never refer anyone to this unorganized group!!!

This is bar none the most disorganized organization I have ever had to deal with. I am helping out a loved one that has had an insurance policy with Aflac for several years. To our surprise, her policy was cancelled by an Aflac agent after we called to make a payment before the due date to maintain her policy. On that call the agent said she was covered and all was well, but we found out later that the agent's actions cancelled her policy without our knowledge or permission. Since then I have called Aflac several times to fix the mistake and every single agent I have spoken to says we have to do something different to reinstate her policy. One of the agents asked for us to write a letter to Alfac and fax the voided Aflac cancellation check. We did that. A few weeks later I called back to check on things and another agent said, the previous agent should have told us to fill out an additional form and send that in to be reinstated. We then filled out that additional form and faxed it to Aflac. I checked in again with Alfac today and that agent said we had to send in that same form that we sent a month ago a second time because the previous agent before her didn't send it to the correct department. There has never been any follow through whatsoever, no accountability, and apparently they can cancel a clients insurance without their knowledge or permission. The Aflac agents have been giving us conflicting advise and it doesn't seem to matter that this problem was due to an agent cancelling her insurance without her knowledge or permission in the first place. Our experience has been - If you are a client with Aflac and they make a mistake, YOU, the client have to correct Aflac's mistakes. If an agent cancels your policy without your knowledge or permission, that's your problem. If an agent gives incomplete advise to correct their mistake, that's your problem. If you fax something to Aflac and the agent doesn't send it to the right department, that's your problem. That is the general attitude of employees there behind the professional veneer. There is no sincere interest in making things right and they could care less about how much or how long their client is inconvenienced due to their mistakes. Mistakes do happen, but trustworthy companies train their agents to help their clients. If a trustworthy company realizes one of their agents makes a mistake, they do what they can to make it right or at the very least connect with you if anything else is needed to put things back on course. If I hadn't called to check in a few times, my loved one would have thought she was covered. Not trustworthy behavior.

Worst company I've ever dealt with been a month and still not processed nobody answers phone always recorded messages my information is never in system I pay too much to get nothing back

Keurig Dr Pepper uses Alfac. Continues to deny Workman's comp claim, 4 ER trips and doctors visits but that's not enough paper work. They earn the reviews they get. If Aflac is involved forget it. Aflac will stress you out more than your illness! The reviews say the same.