Average
1,820 reviews
AED.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Sudden cardiac arrest (SCA) strikes 1,000 people every day, or one person every two seconds. At AED.com, we’ve assembled the top cardiac arrest products and services to help you confidently respond to an emergency. Count on us for easy-to-understand materials and instructions to help you every step of the way. You’ve got this, hero.AED.com is a brand of Cardio Partners, a national leader in providing emergency preparedness solutions for public access.
AED.com (aed.com) has 1,820 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
1,820 approved reviews, newest moderated first
Keith H.
Posted
Everything for our first time shopping was easy except it would not show our discount. Did we get the 10 percent discount? Keith
Response from AED.com· Mar 11, 2025
Hi Keith! Our team would be happy to check your order for you to be sure you received your discount. Please email us at [email protected] with the order number, which discount code you used, and the product you ordered. Thank you for choosing AED.com!
Jeff M.
Posted
Website was easy to use and checkout went smoothly
Response from AED.com· Mar 11, 2025
Hi Jeff! Thank you for your positive feedback! We're delighted to hear that you found our website easy to navigate and the ordering process smooth. If you have any further comments or need assistance, feel free to reach out. We appreciate your support!
Mr. VIJAY D.
Posted
Good service but I didn’t get 10% discount as was promised when I signed up
Response from AED.com· Mar 11, 2025
Hi there! Our team would be happy to check your order for you to be sure you receive your discount. Please email us at [email protected] with the order number, which discount code you used, and the product you ordered. Thank you for choosing AED.com!
Alan L.
Posted
Place an order for 2 Cardiac Science Powerheart G3 Plus. Waited almost a month with no word. Then was asked to pay again. I had to reach out and asked what happened to the payment I made the first time. They said, "because item may have been backordered" the card was not charged. Why couldn't the company reach out to let me know but instead asked for payment instead. Also, I made the payment and still no word of when the delivery is going to happen.
Response from AED.com· Mar 11, 2025
Hi Alan! We sincerely apologize for the frustration you experienced with your order. Our inventory fluctuates daily, which unfortunately can sometimes lead to backorders that are not immediately communicated as they should be. We understand how important timely updates are, and we regret that you were not informed sooner about the status of your order. Regarding the payment request, our system does not charge cards until an item is confirmed for shipment. When an item is backordered, the initial payment may not go through, which is why you were asked to resubmit it. However, we recognize that this process was not clearly explained to you, and we apologize for any confusion it caused. We are actively reviewing our communication procedures to prevent similar issues in the future. Please reach out to our customer service team at [email protected], and we would be happy to provide you with the latest update on your order status. Your patience is greatly appreciated, and we truly value your business.
Cheryl N.
Posted
Device was delivered in a matter of days and the customer service lady that I spoke with was very nice
Response from AED.com· Mar 6, 2025
Hi Cheryl! Customer satisfaction is our priority—happy we could help! Thanks for your feedback!
Jenny G.
Posted
Fast service, easy to navigate
Response from AED.com· Mar 6, 2025
Hi Jenny! Thank you for your feedback! We're happy to hear that you found our site easy to navigate. We hope to be of service again in the future!
Fr. Timothy P.
Posted
On line ordering is very convenient.
Response from AED.com· Mar 6, 2025
Hi Timothy! We make sure ordering is easy, so you can receive your lifesaving products as soon as possible! We hope to be of service again in the future! Have a great day!
Jack C.
Posted
Had a slight problem with an order and it was taken care of immediately! Will purchase through them again, great customer service!
Response from AED.com· Mar 6, 2025
Hi there! Glad our customer service team could assist you! Thanks for supporting AED.com.
