Average
62 reviews
AECOJOYHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2016, AECOJOY has helped over 5 million customers across 25+ countries transform their homes with stylish, durable outdoor structures, furniture, and pet solutions. We believe great design should be both accessible and responsible. That's why we ship directly from 30 global warehouses for faster delivery and a lower carbon footprint. More than just products, we provide the setting for life's moments. Our ready-to-assemble items are built to last, bringing lasting comfort and convenience to homes everywhere.
AECOJOY (aecojoy.store) has 62 customer reviews on Rated Honest, with an average rating of 3.3 out of 5.
62 approved reviews, newest moderated first
Debra W.
Posted
Delivery is so fast. Everything has been great that we purchased. Umbrella, stand and furniture set. Very pleased!
Response from AECOJOY· Jul 2, 2026
Thank you very much for your praise. We are dedicated to providing better products and services to our users. We look forward to serving you next time. Kind regards. AECOJOY
Gustavo L.
Posted
Missing screws to start! I check all inventory there was no sticker on 80% of the pieces. It’s ok if one had it for all similar items but that didnt happen!!!! The instructions are the worst the I and 6 other people who are contractors and handyman have ever seen!!!! Also no videos on the website or internet to refer to!!! We all decided to BAN. This company and share it with the WORLD!!!!!!! Try to return this is not an option because there is no customer SERVICE!!!!!!!!!!! Give me a call please you have my cell number!!!!!!!!!!!!!!!!!!🤬🤬🤬🤬🤬🤬😡😡😡😡😡🤬🤬🤬😡🤬😡🤬😡🤬😡🤬🥶🥵😡😡🤬😡🥵🥶🤬🤬🤬🤬🤬😡😡🥶
Response from AECOJOY· Jun 12, 2026
Thank you for your feedback. We apologize for the inconvenience caused. You can contact our customer service team at [email protected]. We have already reached out to you promptly after you sent us an email. Please check our reply. We will continue to help you resolve your issue. AECOJOY
Juan D.
Posted
Ordering was easy and fast, delivery was on time. But I believe that when advertising, the dimensions given should include height, was expected a bit taller unit.
Response from AECOJOY· Jun 17, 2026
Thank you for your feedback. We have added a product size chart to our product homepage based on your suggestions. We will continue to improve our product quality and service in the future. AECOJOY
LAURIE H.
Posted
Web site very easy to navigate. Product was exactly as advertised. There was a little damage to the top that was taken care of without much communication back and forth. The instructions were missing but I was still able to figure out how to put it together without much trouble.
Response from AECOJOY· Jun 12, 2026
Thank you for your feedback. We apologize for the shortcomings you experienced, but we are glad we were able to help resolve the issues you encountered. We will continue to improve our product quality and service in the future. AECOJOY
Roberto M.
Posted
I bought the 16 x 10 self standing shade. This worked out great so bought a smaller 8x8. I noticed that the metal roof was not available for that smaller unit. When I received it, the kit was of intact and complete but to my surprise, the polycarbonate roof panels where not fully sun blocking. If this was clear on the website, I missed it. I have both units close to each other so wanted them to look alike. This was a bit disappointing. Either way, i'm happy with these units.
Response from AECOJOY· Jun 10, 2026
Thank you for your feedback. We are very glad that you like our product. Regarding your comments about the polycarbonate panels, we will add clearer instructions on our website so that you and other customers can have a better understanding of our product features. AECOJOY
Jim H.
Posted
Needs better packaging, website lacks information on size of wood pieces.
Response from AECOJOY· Jun 10, 2026
Thank you for your feedback. We will pass along your comments to improve our packaging and provide more detailed dimensions for your reference. We will strive to offer you a better experience next time. AECOJOY
Thaddeus K.
Posted
Overall good purchase, however almost all plastic parts came broken and one of the posts was bent. I decided to erect it anyway, as neither was critical. But it is functional and for great price.
Response from AECOJOY· Jun 12, 2026
Thank you for your feedback. We are glad to hear that you are satisfied with our product. However, we sincerely apologize for the damage to some of the parts. If you need replacement parts, please feel free to contact our customer service team. AECOJOY
John M.
Posted
The product was strong and seems very durable. Looks great too. Instructions could have been a little easier to follow, but we made it through.
Response from AECOJOY· Jun 7, 2026
Thank you for your feedback. We are very glad you like our product. We also appreciate your comments regarding the instruction manual and will use your feedback to upgrade our instructions. AECOJOY
