Average
62 reviews
AECOJOYHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2016, AECOJOY has helped over 5 million customers across 25+ countries transform their homes with stylish, durable outdoor structures, furniture, and pet solutions. We believe great design should be both accessible and responsible. That's why we ship directly from 30 global warehouses for faster delivery and a lower carbon footprint. More than just products, we provide the setting for life's moments. Our ready-to-assemble items are built to last, bringing lasting comfort and convenience to homes everywhere.
AECOJOY (aecojoy.store) has 62 customer reviews on Rated Honest, with an average rating of 3.3 out of 5.
62 approved reviews, newest moderated first
Mark G.
Posted
Ordering and Delivery Service was outstanding. Product has been installed and fit perfectly.
Response from AECOJOY· Sep 11, 2026
Thank you very much for your praise. We are dedicated to providing better products and services to our users. We look forward to serving you next time. Kind regards. AECOJOY
ANDREW W.
Posted
Price, delivery
Response from AECOJOY· Sep 11, 2026
Thank you very much for your praise. We are dedicated to providing better products and services to our users. We look forward to serving you next time. Kind regards. AECOJOY
Katharina
Posted
This was my first purchase from AECOJOY and I had an issue with receiving the product partially damaged. Their customer service is awesome, responsive and the problem was solved immediately. I am so impressed, the outside storage unit is exactly what I expected and needed. Highly recommend buying from AECOJOY
Response from AECOJOY· Sep 3, 2026
Thank you very much for your praise. We are dedicated to providing better products and services to our users. We look forward to serving you next time. AECOJOY
Khosrow B.
Posted
If you like good customer support don't buy directly from their website. They are extremely poor in quality and after sale services. Unfortunately it is leaking too and AECOJOY company doesn't do sh it to help!
Response from AECOJOY· Sep 3, 2026
Thank you for your feedback. We sincerely apologize. Could you please send your order number and a description of your issue to our email at [email protected]? We will look into it and resolve it for you. AECOJOY
MV
Posted
Update 8/23/26 So, I reached out and they tried to work with me. They did not replace the parts but offered a 10% refund if I update my review. Not the exact outcome I wanted but I can appreciate them trying to help.
Response from AECOJOY· Aug 17, 2026
Thank you for your feedback. We apologize that we are unable to locate your order. Could you please provide your order number or contact us directly at [email protected]? We will look into the matter and resolve it for you, including compensation. AECOJOY
Mike
Posted
Product is good for price. Instructions could’ve been better but used to that from company I work for. Separated all the parts. Delivery from FedEx was terrible. Looked like they backed up the truck and jammed the brakes. Fortunately nothing broke or missing
Response from AECOJOY· Aug 17, 2026
Thank you for your feedback. We are glad that you like our product. We have also reported the shipping issue to our logistics team and will strive to provide you with a better service experience next time. AECOJOY
Darrell T.
Posted
The service was excellent. The materials were not a solid wood ,without pre- drilling holes ,wood splits easily. The protection on the wood was quality. The instructions for installation was not well defined, critical exploded views for corners for base panels example F6 and f7 were inch and a half short . No sticker designation on many prefabed parts and alot of sorting to find what material was suppose to be in boxes not labeled A,B or C.I have experience in prefab furniture I liked the product,hope this helps.
Response from AECOJOY· Aug 7, 2026
Thank you for your feedback. We are glad that you like our product. Regarding the installation issues you encountered, we will also report them to our product manager and share them with our product and design teams for improvement. AECOJOY
customer
Posted
Boxes were beat up, no instructions, no hardware (nuts, bolts, screws are all missing). Roof material is bent and banged up. They said the would get back to me within 48 hrs but all I got was a Im sorry email and a digital instruction manual which does not help when you have no parts.
Response from AECOJOY· Aug 3, 2026
Thank you for your feedback. We have arranged the reshipment for you and are working on resolving your issue. Please check your email for updates. AECOJOY
