Acanva HomeReviews of acanva.com

Response from Acanva Home· Nov 10, 2025

We’re so happy to hear that you love your couch! It means a lot to know it’s both comfy and beautiful — and we love that your dog enjoys it too. 😊 Thanks for sharing your experience and for being part of the Acanva family!! 💛

Response from Acanva Home· Oct 29, 2025

We’re so glad to hear your sofa still looks and feels just as beautiful as the day it arrived 😊 We truly appreciate you choosing Acanva to be part of your home — it’s an honor to be part of your story. We hope it continues to bring comfort and joy to your space 🛋️💛

Response from Acanva Home· Oct 28, 2025

Thanks so much for your kind words! 💛 We’re glad you loved our service and delivery. The sofa’s made with high-elastic cotton, so it may feel a bit firm at first but will soften nicely with use while keeping great support. We truly appreciate your feedback — it helps us keep improving!

Response from Acanva Home· Oct 18, 2025

We are truly sorry for the disappointing experience you had. Your sofa order included a total of eight cartons. After the shipment was dispatched, you contacted us to request a change of delivery address. Unfortunately, the partnered carrier made a mistake and only delivered one of the cartons. As soon as we learned about this issue, we immediately contacted the carrier. They confirmed that the remaining seven cartons would be delivered shortly. We promptly informed you of this and, as a gesture of goodwill, offered a discount for the inconvenience, which you kindly accepted. However, the carrier was slow in responding to emails afterward. We sent several follow-ups over a few days to get delivery updates but didn’t receive timely replies. We then sent a feedback email to the carrier, and later they reached out to you with a delivery appointment. However, they forgot to update your new address in their system and still used the old one for the remaining seven cartons, which led to further delays. We sincerely apologize for this situation. We take it very seriously and have already discussed it with the carrier. Both sides have reviewed the case and made improvements to prevent similar issues in the future. Throughout the process, we kept you updated and shared all relevant information as soon as we received it. Still, we completely understand that the delay affected your delivery experience and caused frustration. We would feel the same way if it happened to us. We sincerely apologize and will continue working to improve our service quality while ensuring our delivery partners do the same. Thank you for your understanding and attention.

Response from Acanva Home· Oct 13, 2025

Hi there, Thank you so much for taking the time to leave us your kind review. The sofa you purchased is made with high-resilience foam designed to provide great support and comfort. Since everyone’s seating preference is different, the cushions may feel a little firm at first, but they will gradually soften over time while maintaining good support and comfort. We truly appreciate your understanding and feedback — it really helps us continue improving our products and service. Enjoy your new sofa! 💛

Response from Acanva Home· Oct 9, 2025

Thank you so much for the kind words! We’re so glad to hear the sofa looks just like you expected and fits perfectly in your home. Enjoy your new sofa!💫

Response from Acanva Home· Aug 16, 2025

Thank you for your wonderful feedback! We’re so glad you love your sectional and had a great experience with our team. 💛

Response from Acanva Home· Jul 3, 2025

Thank you so much for this amazing feedback! We’re beyond thrilled to hear that the sectional lived up to your vision. It means the world to us that both the comfort and style hit the mark Enjoy your beautiful space! 🛋️✨