Acanva HomeReviews of acanva.com

Response from Acanva Home· Jan 20, 2026

Thanks for the awesome words! So happy to hear you love the sofa and are happy with our support! ✨ Hope your new sofa brings you tons of comfort and joy! 💖

Response from Acanva Home· Jan 12, 2026

We sincerely apologize for the issues you’ve encountered and fully understand your frustration. This is not the experience we wish to provide, and we are dedicated to resolving it. It seems there may have been some misunderstanding. Due to the time difference and weekend holidays, we weren’t able to respond as quickly as we would have liked. We truly apologize for the delay. As soon as we saw your message, we immediately started working on resolving the issue. We understand how frustrating delays can be, and we're actively following up to get this sorted as quickly as possible. Given the nature of our products, we find that many issues are best handled through online chat or email, and we’re here to assist you every step of the way. At the moment, we’re waiting for the photos related to the issue you mentioned, so we can confirm the details and send the correct parts your way as soon as possible. We really appreciate your understanding and cooperation, and we’ll make sure to resolve this for you as quickly as we can. Your feedback is incredibly valuable to us. It helps us improve and ensure we provide the best service to all of our customers.

Response from Acanva Home· Jan 7, 2026

Thanks for the awesome feedback! Glad you’re happy with everything! 🎉

Response from Acanva Home· Jan 7, 2026

So happy you’re loving the Atlas couch and coffee table! Your shoutout seriously makes our day! ✨💖

Response from Acanva Home· Jan 5, 2026

Great to hear you're happy with your purchase! 🌟 Enjoy!

Response from Acanva Home· Dec 15, 2025

Thank you so much for your kind words! We're thrilled you love the Imola sofa and that our service was helpful. Your recommendation means a lot to us – we’ll keep working hard to do even better! 💖

Response from Acanva Home· Dec 4, 2025

Thank you so much for the amazing review! We’re thrilled to hear you love the sofa’s quality and design – so happy it's adding comfort and style to your space! The connectors have been sent out, and if you need anything else in the future, don’t hesitate to reach out! We're always here to help! ✨

Response from Acanva Home· Nov 18, 2025

We are truly sorry for the issues you've experienced. It seems that there may have been some miscommunication, and we sincerely apologize for any confusion this may have caused. Since receiving your feedback in June, we’ve been actively working to resolve the issue and assist you as best as we can. Unfortunately, we didn’t receive a response when we last followed up, which may have been due to our message being missed. We completely understand how this could lead to the impression that we weren’t addressing the issue, and we’re truly sorry for any distress this has caused. We’re here to help and would love to offer a more fitting solution. Regarding the scratches you mentioned, we understand that unexpected issues can sometimes arise during transportation. To support you, we’ve been providing guidance and offering an increased partial refund to help mitigate your loss. However, since we haven’t received your thoughts on this, we’ve been unable to move forward with the next steps. We genuinely hope to hear from you。 Your feedback is incredibly important to us, and we deeply value your trust. We will further improve our logistics processes to ensure every customer has the positive experience they deserve.