Bad
88 reviews
4Change EnergyHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Built on decades of industry experience, innovation and inspiration, 4Change Energy is a company founded on the idea that electricity should be affordable and contribute to where you live.With headquarters in Texas, we're regulated and certified by the Public Utility Commission (PUC). There's no change to the company who's been delivering your power and responding to outages for as long as you've had electricity, so the service stays the same. And since our corporate parent is a multi-billion dollar energy company, you know it's experience you can trust.In creating 4Change Energy, we set out to give you more than an electric company. We wanted to create a personal connection between us and our customers. We wanted to give you a reason to stay for a long time. And we wanted to create something different. For us? That means doing something that's good for your wallet and your neighbors. It means shaving every cost possible so we can give you low prices, the service you need, and support our communities with a helping hand. You win and your neighbors win.
4Change Energy (4changeenergy.com) has 88 customer reviews on Rated Honest, with an average rating of 1.1 out of 5.
88 approved reviews, newest moderated first
KENECHUKWU O.
Posted
If there was a lower rating than 1, that is what I would give for 4change energy. They offer a deceptive plan, much more expensive than competition. They offered me a fixed rate but that was a total lie. Then, their customer service is completely out of touch and will not address your concerns. And ofcourse their parting gift with a killer early termination charge! Crazy! Using them for me is my greatest mistake so far.
Brent
Posted
4Change Energy deceptive advertising on Compare Power. Compare power shows just a single rate of 11 cents/kWh and no button to see the actual rate will vary to as much as over 200% more. Their customer service is absolutely terrible. AVOID 4CHANGE ENERGY at all costs or you will be very sorry.
A B.
Posted
Deceptive Practices. The ONLY way to get the advertised price (let's say 13 cents per kilowatt for up to 2000 + $100 off). Yet when you start getting your bill...the charge is NOT the contract price. The ONLY way you can get the contract price is to hit 1000kw EXACTLY on the nose. Really? Yes, according to their customer service....really. Otherwise, expect about 17 cents per Kw (which at 2000kw, that is $350. Add Oncor charges and that is another $115ish....then they take off the $100. and your bill is around $365. Biggest scam ever!...as you are in effect, penalized EVERY MONTH!!! The $20 per month remaining contract fee for leaving, sounds like a cheaper route at this point!!
Becky S.
Posted
I was so happy with 4-Change energy the fist year my bill did not go over $250 The next year it keept going up more and more each month. My bill this month was $425.93 for a 1,900 Sq foot home. Then I saw there is a $ 132.19 delivery fee. Aug it was 89 July 106 June 74 may 53 April 49 what the hell is a delivery fee and why different fee I pay on line I get no paper bill my thermostat is always at 75 also I'm on a fixed income.
Michael L.
Posted
Company does a great job, bills correctly and is easy to work with.
Tall N.
Posted
Canceled service 2 months after several failed attempts to contact customer service via phone, promised a return phone call, never received, sent several emails to discuss billing and unclear billing practices via the EFL. Not 1 of my attempts to contact the company were returned and now I have been overbilled in excess of $500. No recourse - either don’t pay. Credit score affected or …. Small claims court?
Eno E.
Posted
I have allegedly used 1800 kilowatts, barely at home and have a $400 bill. No good b@$_#-ds
C T.
Posted
I'll start by saying I never write reviews as a rule because my time is valuable and you really have to pizz me off for me to waste my time in doing so. I made an exception for 4change energy though. Complete clown show of a company. Don't waste your time. Would leave 0 or negative stars if that was an option. Signed up with these clowns to replace my current provider I had for the last 5 years when we moved into our newly built home in 2019. One day before the switch was to be made they email me saying I need to contact our TDU (Centerpoint) because our meter may be inactive or a permit require. I called Centerpoint and they said of course our meter is active and no permit is required. I phone up 4change customer service and get someone who I can barely understand like they are from some third world country on the other end to look into it and they come back and say my meter needs to be inspected and a permit obtained from my city hall. I live in unincorporated Harris county and there is no city hall here. I told them to delete my account that I wouldn't be wasting my time with them or this strange process they outlined especially one day before the switch was to be made. Needless to say I happened to at last minute accept a new contract with my current provider ( Discount Power) that was a good deal. 4change energy can get bent as far as I'm concerned.
