Poor
386 reviews
411 LocalsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
411 Locals is an Internet Advertising Agency specializing in local search engine optimization (SEO), web design and online marketing solutions for small and medium-sized businesses throughout the United States. We are an official Certified Google Partn...
411 Locals (411locals.com) has 386 customer reviews on Rated Honest, with an average rating of 2.8 out of 5.
386 approved reviews, newest moderated first
G
Posted
I terminated my account and they charged me $287 to do that in December of 2020. I was not able to get google to accept my business account until February of 2022. They suck
Response from 411 Locals· Jul 7, 2022
Hello, We do in fact charge for services rendered. We appreciate you making your final payment as agreed. We are sorry that you had to experience that hassle when dealing directly with Google. We wish you all the best in the future.
Booker H.
Posted
My support agent is Rylie she is very patient with all the questions that I have to ask and then she breaks everything down step by step that the company have to offer. With all of the benefits that includes with the site that they build I would recommend this company to anyone.. PS for the best results I will ask for Rylie to be your specialist
Response from 411 Locals· Jul 8, 2022
Thank you, Booker, for your generous 5-star rating. We look forward to offering you the same excellent service for many years to come. Thanks for choosing us and letting us know how we're doing.
Cory
Posted
411 locals is the biggest scam out there! We tried to work with them for months to get our name out there! All we ever got was a lot of run around and poor service! After we decided to terminate we ran into more issues and more run around! 5 months of lost time due to there poor service and unability to do what they were hired for! Save your self the money and look elsewhere!
Response from 411 Locals· Jul 7, 2022
Hi Cory, 411 Locals is a search engine optimization company. Our goal is to provide your business with first page placement on Google. You mentioned giving us a few months' time to get the job done and we wish optimization was like flipping a switch but unfortunately it isn't. We understand that investing in a service takes patience and we are really sorry if we could not meet your demands faster. We are not willing to risk the stability and reputation of your business by using tactics that Google doesn't value that other SEO companies may be willing to perform. You hired us to do a long lasting, stable, efficient campaign and that takes time. We are not willing to take shortcuts that could jeopardize your business online. We hope you understand and if you have any other questions shoot us an email @ [email protected].
Dessi T.
Posted
Excellent results with their service, our business is on the first page on Google for a while now. Plus the fees are very affordable.
Response from 411 Locals· Jul 8, 2022
Thank you, Dessi, for your wonderful feedback. It's great to hear we offered you the service we strive for every day. Thanks for choosing us and taking the time to share your experience.
angeles L.
Posted
Estos solo sirven para sacarte dinero , son puro bla bla bla y nada de acción , yo quiero que me regresen mi dinero porque nada nada hacen para anunciarte y acabo de ver la página que hicieron para mi y les había pedido que no pusieran mi dirección , más sin embargo lo hicieron , también una amiga mía solicitó mis servicios y yo nunca recibí llamada tampoco email , el teléfono que ponen ellos es para ellos mismos beneficiarse , las personas que buscan tus servicios nunca se conectan contigo , porque ellos los tienen es una porquería lo que hacen , yo quiero mi dinero , te dicen que no hay contrato que todo es sin contrato , pero si no te sacan el dinero ahí están jode y jode para que mandes el pago , para que les regales tu dinero , mal servicio , pura robadera de dinero , solo saben decir , que al mes siguiente si te van a poner en primera plana en google , y no lo cumplen , QUIERO MI DINERO
Response from 411 Locals· Jul 8, 2022
Hi Angeles, we can understand that things would have been very frustrating for you without having your expectations properly set. 411 Locals is a search engine optimization company. Meaning that we place your business in Google, provide you with a website and online directories for your business to be found in. We provide you with a call forwarding # to help you block out unwanted calls and deliver customers to your business live, we would have no benefit in taking those calls for ourselves as we are not in your industry. We do not guarantee you customers nor can we. We simply place your business online to be seen and help you make it as attractive as possible for a potential customer. You allowed a few months for optimization in a large city that takes 7-9 months for optimization and that is why your potential customers was minimal. We wish you and your business the best of luck in the future. We also apologize for that slight miss on our behalf with regard to your address being shown.
Newman N.
Posted
Please please people be careful with that company this company take money from my account for nothing did went into my account and tale to payment for nothing before they take that to payment I called them and tell them cancel the service I don't want it I'm behind my back on Friday they want in my bank account twice 2 payment now all Hawaii calling them nobody to answer the call he said leave a message within 24 hours someone will call back Saturday I have been leaving messages nobody called back this company is a scammer be careful they telling you you would get lots of jobs I need not getting no jobs when you when you pay the money not one call you getting
Response from 411 Locals· Jun 24, 2022
We apologize if there was a misunderstanding regarding the service that 411 Locals provides your business. Please allow us to clarify things for you. 411 Locals provides your business with an Online Presence Package. The most valuable part of the Online Presence Package is the fact your business will appear on the first page of Google after your technician has optimized your Google listing and website. A benefit to being on the first page of Google is getting more phone calls. If you are in search of "instant results" the online presence package is not the solution. However, Google Adwords can most definitely provide near "instant results". If you would like to hear more about that just let us know as we would be happy to provide you with that information. We wish you all the best.
Giovanni H.
Posted
I wish I could leave zero stars for this company. This company charged me money for doing absolutely nothing to benefit my company. It told me that they would provide a service and never provided it on top of the fact day have a fake number on there website that is stopping customers from calling my actual phone number.
Response from 411 Locals· Jun 17, 2022
We are sorry for any misunderstanding with regards to the call forwarding number. We purchase this # for your business and we transfer calls to you directly if it is a business call and block out unwanted calls such as telemarketers. You have a fully trained, dedicated and professional call answering team to assist you in that process. The call forwarding # appears on your marketing materials but rest assured we are promoting your business. Please let us know if you have additional questions by sending an email to [email protected]. Thanks again.
David S.
Posted
Although I’m new to 511 Locals, my experience so far has been very thoughtful and professional. If they deliver per my expectations I believe I’ll be with them for a while.
Response from 411 Locals· Jul 8, 2022
Hi David, thank you for letting us know how pleased you are with your experience. We're proud to have offered you the service you deserve. Thanks for choosing our team and taking the time to share your feedback.
