Great
2,347 reviews
1-800 ContactsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
The largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
1-800 Contacts (1800contacts.com) has 2,347 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
2,347 approved reviews, newest moderated first
Customer
Posted
Great customer service. Easy process and quick delivery.
Response from 1-800 Contacts· Apr 27, 2026
We appreciate you sharing your review! We are so happy to hear that you found our customer service great, the process easy, and the delivery quick.
Nathan
Posted
I really really really loved my experience here. First of all, they hooked me up with an online eye exam which was super affordable and accurate. Shane had a lot of options for contact lenses that were comparable in price and they shipped right to me. Finally, they followed up. Been a bit asking if they could help me with my insurance and got insurance to pay a ton of the cost. Definitely going to stick with these guys.
Response from 1-800 Contacts· Apr 27, 2026
We're happy to hear that you loved your experience! It's great to know the online eye exam was affordable and accurate, and that you were pleased with the contact lens options and shipping. We appreciate you sticking with us and thank you for the positive feedback. We look forward to serving you again!
Louise
Posted
Ordering my contacts was very simple to do. They arrived quickly and I’m very happy with my experience.
Response from 1-800 Contacts· Apr 27, 2026
We're happy to hear that ordering was simple and your contacts arrived quickly! Thank you for sharing your positive experience with us!
Mark
Posted
They guaranteed no hidden fees. When I calculated the initial percentage off, it was $35 dollars off. Not sure what mathematical system is used I. There end. I caught it and had to call. Eventually corrected it, but again calculations were off as I was only refunded $30 as oppose to the actual amount of $35. 1-800 contacts still owes me $5 and they have not rectified this situation. I’m just waiting u guess. Is it worth the headache of $5. Will someone actually read this and reach out to me?
Response from 1-800 Contacts· Apr 10, 2026
We are so sorry to hear about the trouble with your discount calculation and subsequent refund discrepancies. We aim to ensure transparent pricing and accurate transactions. This experience is not the norm, and we want to make sure you get the accurate pricing. Please reach out to us at [email protected] and we'll look into this and get you taken care of!
Heather
Posted
Very good with script updates getting and receiving updates and returnable ptlroducts with replacements of updated script changes
Response from 1-800 Contacts· Apr 10, 2026
Yay! We're happy to hear that you had a positive experience with our script updates and product replacements. Thank you for your valuable feedback and for taking the time to share.
Portia
Posted
Contacts are affordable, communication was great throughout process, ordering was easy, shipping time frame was quick, and website is user-friendly! My new go-to for contacts!
Response from 1-800 Contacts· Apr 10, 2026
Thank you for the great review! We're happy to hear that you found our website user-friendly and ordering easy. We appreciate your positive feedback regarding our affordable prices, communication, and quick shipping. Thanks for making us your go-to!
Virginia
Posted
Great and superfast service. Great prices and communication also.
Response from 1-800 Contacts· Apr 10, 2026
We're happy to hear that you had such a positive experience with our fast service, prices, and communication. Thank you for your continued support!
Eloise
Posted
Dry contact
Response from 1-800 Contacts· Apr 10, 2026
Oh no! We are so sorry to hear about your order you received, that had a dried out contact lens. We can definitely help! Please reach out to us at [email protected], chat, or give us a call, and we'll get a replacement out to you! As part of our 100% Satisfaction Guarantee, we can absolutely get this resolved for you!
