Average
592 reviews
10 FederalHonesty, pricing, process and quality scores appear once 5 customers have rated them.
10 Federal Self Storage is a forerunner in the use of technology to improve the self storage experience. We offer the ability to rent a unit and move in 24 hours a day, 7 days a week through our website or kiosks. And we have a Customer Support center available to you 81 hours per week. We offer added benefits of month to month leases, online payments, a free lock with move in, and cutting edge security systems.Find a UnitPaymentsFrequently Asked Questions
10 Federal (10federalstorage.com) has 592 customer reviews on Rated Honest, with an average rating of 3.6 out of 5.
592 approved reviews, newest moderated first
Tim W.
Posted
Great job guys. Just the space and price I was looking for
Response from 10 Federal· Jun 2, 2020
Thank you for the great review! We are very glad to have you with us at 10 Federal. Please contact us if you need any assistance.
Allen Y.
Posted
Place is very clean and secured ... love it and the price of the unitls alsome ....
Response from 10 Federal· May 22, 2020
Allen, Thank you for your 5-star review! We are pleased to hear how happy you are with your experience and look forward to your continued business. Please don't hesitate to contact us with any needs that you may have. -10 Federal Management-
Bill S.
Posted
I have unit at 3500 South 6th street. During the Covid-19 breakout my company has been closed. We were last allowed to work on February 22, 2020. I can't collect unemployment since I am a small business owner. I can get loans from the government because I had to layoff my 4 employees. So short story long I called the local office a couple of weeks ago about being late with my payment. I paid my bill on the 8th of May and was charged $35 for being late durning a pandemic when I am out of work. The facility itself is adequate, but I am amazed that these guys have no compassion for during this time.
Response from 10 Federal· May 13, 2020
Good morning. We understand that during the Covid-19 times, our tenants may endure certain financial hardships. If you have endured hardship during the Covid-19, please reach out to our call center as we are offering assistance for those that can demonstrate adverse effects. Our call center phone number is (217) 387-3951 and we would like to help you with any questions that you may have regarding your account. Best Regards, 10 Federal Storage
PA
Posted
Easy sign-up, fair prices and clean facility
Response from 10 Federal· May 11, 2020
Hi PA, Thank you for your 5-Star review! We are happy to hear that sign-up was easy, and that the prices are fair. We strive to provide a clean and secure facility for our tenants, so we are also happy to hear of your experience with the facility being clean. Please do not hesitate to reach out for anything you may need moving forward. -Management
Edward K.
Posted
Courteous and patient. Took the time to help me find the best unit for my needs. Good experience so far.
Response from 10 Federal· May 11, 2020
Thank you so much for your positive review...we appreciate our tenants and are pleased that you are happy with our facility!
Kim M.
Posted
They were so helpful every time I called. The place is very clean! We are pleased.
Response from 10 Federal· May 11, 2020
Thank you so much for taking the time to leave a review. So glad that you are happy with your storage unit!
Trever W.
Posted
Two days after I acquired the storage unit, the front gate was dislodged and left open. I called on Friday night and Monday it was fixed. But, it was open for Saturday and Sunday, all day. Just sayin
Response from 10 Federal· May 11, 2020
Hello and thank you for leaving your positive review! Once the gate is reported as being non-operational, we do work as quickly as we can to repair any malfunctions. Thank you for taking the time to report on the gate being down, we appreciate it.
Tyral C.
Posted
Unit was a little dirty and seemed wormer then I thought it would be.
Response from 10 Federal· May 4, 2020
Hi Tyral, Thank you for your 5-star review! We apologize if you didn't find the unit clean and will definitely make our maintenance team aware. Our climate controlled units are kept between 60-80 degrees and we will check to be sure that it is in that range. Please don't hesitate to reach out to us if we can be of any assistance. Thank you, -10 Federal Management-
