zZounds.comReviews of zzounds.com

Don't buy anything used, open boxed and display model. I bought an open boxed Yamaha MODX6, it came just thrown in a box no protection, the pitch shift didn't work at all. Also bought a MPC Live 2 display model, thing keeps crashing,.. everything else I bought new, and it all works great, and ah, oh,. I bought a Roland v drum set, it came with the module broken, had to buy another drum module used for like $300. and a YDP digital piano I bought came with a broken bench... I've spend about $15k altogether from there, most of the stuff was fine, like I said.

Told me they were sending a brand new $1500 unit. I paid for overnight shipping to get it quickly and it came used with a cable that had been switched out, was not able to power on the unit. Can’t get a replacement for the cable anywhere. Bottom line they were trying to pass off a used unit as a new one and hoping I would just take it. This is a common practice with them.

I bought an Epiphone SG and the finish / wood grain was horrible so I sent it back and had to pay $45 return shipping Zzounds sucks go elsewhere.👎

Ordered early on Dec. 6th. Delivery promised (at time of order) on 7th for extra $2 or receive on Dec. 9th. That was OK. ZZounds email notification that order was shipped on the 6th. Good. As of 11th USPS still didn't have it so called. Double-speak from CS rep including if I had paid the extra $2 would have had it on the 9th. Have checked all tracking. USPS didn't have my order until the 12th. Received after I needed it on 14th. Item OK so 2 stars. CS stinks.

All of the online gear retailers are about the same. The pricing is same, shipping, return policy's all pretty much the same. The only thing that differenciates between them is product selection and finance options. ZZounds and their sister company AMS offers the best financing hands down. 0% for up to a year with no credit check. Perfect for people with no credit or bad credit. Their selection is fair. They list most of the better brands on their site, but half of what they list they don't have on the shelf. I'd been watching a Sire bass on their site for 6 months. They never got one. They just changed the arrival date of a new shipment every month on the site. I got sick of waiting and bought it from Sweetwater. Just this week I saw the newest hottest bass pedal from Line 6 finally become available for sale. They put an arrival date of April 5. I looked on the site and as expected the arrival date moved from April 5 to May 27. So I checked my order status. Back ordered! So I'm waiting for 9AM to call them and cancel the ordered. Every major online retailer has them on the shelf. I'll just put it on a credit card. They're not honest. They claim to be "Americas top Music Retailer". That over a puff piece article in Newsweek magazine. Newsweek? All the legitimate review sites place them at a 2 of 5 stars. It's what they deserve. If they have what you're looking for on the shelf and 0% financing for how ever many months they give you, go for it. If it's not on the shelf don't waste your time. They're just trying to take you out of the market.

Listen, their payment plans are great. No denying that, and that's the reason for the second star here. That said, I've now placed 5 separate orders with them since the beginning of the year. Twice now an expensive item I have purchased (a guitar and then a case for another one) that was listed as in stock, has suddenly gone out-of-stock and/or had the delivery date extended out significantly AFTER the purchase was made. Mind you, they advertise "Free 2-day Shipping" and that orders placed before 5pm ship same day. Neither of those things are true. The free service is FedEx standard ground and there's zero guarantee you'll actually get your items within 2 days, and the order I placed for a case at 10am didn't even have a label created for the order until the following afternoon. If you need a company like Zzounds for credit reasons, rest assured in knowing that you will eventually get the product you ordered. Just understand, it comes with the problems you would expect to encounter with such a company that markets itself to a different class of consumer than some of it's competitors. "New" products that aren't always new, unreliable shipping information, customer service that can't (or won't) do much to help, and a return policy designed to make returning products you no longer want or didn't like as painful as possible.