zZounds.comReviews of zzounds.com

I spent thousands at this place over the years. I put an order in recently and they told me my credit wasn’t good enough. WTF is this? Bad business practice. I will boycott this company. I used to recommend them to everyone. Not anymore. They are trash. Ungrateful and pathetic people who no nothing about music.

i have spent literally thousands with these guys but no more. They sent me 2 pedals I ordered new and paid new price. There were no manuals, stickers or anything else in the box and scratches near the inputs. Right after purchasing I spent over a month in hospital and when i got home they wouldn’t let me return it even though it was never used, which I understand. At the same time I caught up my payments and tried to make an order but they cut me off. These guys are actually assholes when u get to see their true colors.

I really wish I could give these shady individuals a negative score. “Pay as you Play” is a joke- they DO NOT FOLLOW THEIR OWN written policies. Their staff knows NOTHING about the equipment they are selling. Years of loyalty do not matter to them… so fine. I cannot wait until they are nothing more than an obscure trivia question. Amazon will run them out of businesses-and rightfully so.

First person I talked to asking if they were a certain business and item, and was told in a rude way...we share a warehouse with American Musical...so if they have it...we probably do to...which is a general consensus...but not every item, specifically this item in question was not. Now I found one, only 1, and placed an order, and somehow the item while I was in payment processing, was pulled and sold elsewhere and only because of me follwing a rectification email which was submitted and in process/reprocessing because of a technical error. I was then was told the item was no longer available, while on the phone with a representative. I attempted to speak with leadership to explain, but was met with resistance because I didn't have both ordering parties on the phone call actively. Now I could have and offered to have the other party on, even though they had just hung up with myself and the other representative, but again when asked if it didn't pertain to my order details exactly, and that I merely wanted to share my experience and feedback for their process improvement, I was told it would take a complete overhaul and the manager said he would not get on the line, not until all parties were on the phone. I then instructed my call taker to tell the manager to get on the phone and to stop speculating and being a lazy manager, as to what I was or wasn't calling and requesting a supervisor for and to do his job by greeting the customer and opening his ears and mind. The call taker then proceeded to hang up on on me at the direction of his manager. Upon call back, they advised to email serviceatzzounds.com Bottom line, you lost a customer before you ever had one. You guys can't earn a customer's business in comparison to Sweetwater and American Musical. Get it together or you'll soon be another closed and failed musical mega store conglomerate GONE!

I've received so many damaged and defective items from them over a period of 4 years, most of the problem caused from improper and very unprofessional packing on their part, but they also had shipped me wrong guitars, damaged guitars and defective bass cabs, and on one occasion even an obviously used and damaged Mesa bass amp head that was purchased as new which I of course returned. Sad to say that for all but a few good ones, most of their phone reps are very rude and unprofessional. I had spent over $11,000 on merchandise over a 4 year period and paid every bit of it off, but was banned from making further purchases just last year because of too many returns. 90% of those returns were either damaged items, defective items or the wrong item sent. Nice way to treat your best customers, punishing them for your mistakes and careless packing or defective merchandise. By the way, American Musical Supply is the same company using the same exact inventory, and they also use the same customer account records. I know this because I am banned from purchasing from them also, even though I've never bought anything from them before. A bit of a shame. July 8, 25. As to your response coming nearly a year later, we as customers have the right not to purchase from a company that sends out used items purchased as new and damaged merchandise mostly due to unprofessional packing.

I tried to buy the Epiphone Starling Dreadnought Acoustic Guitar in Ebony from zZounds for $149. Everything seemed fine I placed the order, got the confirmation, and was told it would arrive in two days. But then, out of nowhere, they cancelled my order without any explanation. No email no call nothing. I had to contact them myself just to find out why, and all they said was it was -flagged?? but wouldn’t tell me what that meant. I was really looking forward to this guitar and now I’m just disappointed. I won’t be ordering from zZounds again.

Scam company. Don't ever buy from them. They cancelled my order and wouldn't help me resolve the issue. Order from Sweetwater!!!!

Scam company you place a order you verify your information then they cancel the order after you give the correct information then the office staff is so stupid they don't know how to help anyone. Never again.