zZounds.comReviews of zzounds.com

Ordered through them in august, its sept 11, still no shipment, called to ask why and "customer service" said i should not expect things to be shipped when they say they will, that i am stupid for even considering that..fedex has lost my shipment, i had to literally be on the phone with 2 companies at the same time just to get things done, and i am still not sure if i got my refund..never again.. zzounds does not give a s#!t about its customers..they basically blamed me for ordering from them...and thats the only thing we agreed on, i was stupid for placing an order with them

I placed an order online by mistake..accidentally ordered the wrong size. i IMMEDIATELY requested a refund..they emailed be back the next morning and said it was too late..the order had been shipped (thats a lie because the payment wasnt even authorized on my paypal and i had no tracking number...all of that came later that afternoon)...they also requested i made no special delivery instructions with fedex (im not allowed to cancel the delivery on the app) DO NOT ORDER FROM ZZSOUNDS I PROMISE YOU WILL BE HAPPIER ELSEWHERE

Spoke with Luis at zZounds Customer Service, I ordered a Technica 120x Turntable when I received it the parts were floating in the box. Some of the parts were missing. After waiting just under two week, after speaking with Louis I was told that I would have to wait 2-3 weeks for a response back from the manufacturer about the missing parts. Louis told me I can return the record player that I had but I would have to wait 2 weeks for a replacement and the record players would not come in until the 23rd and today is the 8th. Or he could send me a return label and when they receive the record player, it would take 7 to 10 business days for me to receive my money back. This is unacceptable, why order from a company that does not take care of their customers. I'm stuck with a record player now that's unusable at this point. I have to purchase a new cartridge in order for the record player to work. I think I will avoid this company from this point on. And I will let my colleagues and everyone else I know about my experience with zZounds. After going through this process, there was no solution to resolve this.

I ordered something three days ago. I never got any information about it, when I called today they said they cancelled my order! I asked why, and if I could get another 1-day shipment. He told me the person had mistyped my email. (They also got my name wrong on the order, "Nason" is not a common name, "Mason" is). He said there's nothing they can do, and told me I should have read the FAQ page. When I asked why my order was cancelled, he made sarcastic remarks, that he "understood some people don't like reading" and once again said I should have read the FAQ page. He also said he has no idea why my order wasn't verified because it's "internal to the system". I asked if he could explain why, and he said the page was rather long so that I should just sit down and read it. I asked where the FAQ page was and he told me to look it up, FAQ and ZZounds. So, they cancelled my order without telling me and then blamed ME for not reading a page I didn't know about since I assumed the order was completed. I told him I didn't understand why they couldn't tell me why my order was cancelled, and he said "For the THIRD time, the information you've been HOUNDING me about is all on this page". So after my order was cancelled for no reason, they did not tell me about it, the customer service rep was very obnoxious about it, blamed me for the mistake, made sarcastic remarks, and offered no solutions. I have placed another order and if my experience isn't good I will never order from ZZounds again.

If this would let me leave no star this would be a no star. The service is bad I haven’t Even receive a a tracking for my items yet and this been since last week I did one day shipping and the item still haven’t left they warehouse

Hi, Zzounds was my preferred market for buying all Pro Gear. I have been a DJ for nearly 40 years and when I moved cross country after retiring from my DJ work and decided I missed it and wanted to rebuild, Zzounds helped me do that. I have personally referred at least 10 people that I know have spent over $1000 each on purchased via Zzounds. After the last 2 years that will never happen again. I have not made any purchases since Sept of 2018 when I bought my last LD systems Maui 28 speaker system. In the first 60 days and about 10 events, the zipper on the bag that holds the column broke and when I called Zzounds to ask for help or support I was met with indifference and no concern at all. I was respectfully told to pound sand. Great customer service. Since then I have spent about $4,000 on other sites, including IDJnow.com, ProAudioStar.com and Guitar Center. I was just looking to get a new Chauvet Dj Gigbar Move. I thought, why not try Zzounds again, so I went on and across the top of my screen was this: ALL ACCESS PASS Eric, you qualify for our 18-Payment Plan with NO credit check on orders $998.00+ learn more and I was like, WOW! Lower payments and I can pay it off early if i want to.. I put items totaling over $1200 into my cart and was attempting to order, but there was no option for that program.. As I clicked in and out trying to figure this out, I got this: Oops! An Error Occurred The server returned a "500 Internal Server Error". Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused. I wasted about 30 minutes (after over an hour of shopping) trying to figure out why.. I called in to speak to someone and after 35 to 40 minutes (almost all on hold) of struggling to get help and re-creating the entire cart in a new browser, I was getting frustrated and asked to speak to a supervisor. I was put on hold again and in about 5 more minutes I was disconnected. (Agent was Giovanni) I called back and spent about 10 minutes explaining issue to a new agent ( I believe Nathan) who put me on hold to wait on a supervisor and then hung up on me. I called back and got Giovanni again, who once again put me on hold for a supervisor and hung up on me. I got on your site to chat and was told only certain people get that offer and they thought it was discontinued due to Covid-19. Strange. Why offer it as a banner at top of my screen if it is not valid at all or specifically for me. Oh, will nothing in your cart qualifies.. Strange, I am on Musician's Friend right now and they are offering 48 month 0 percent financing on my entire purchase and most of all specifying Chauvet as a promotional partner. This is how you lose customers for life.. It is how you have lost me for life and will be getting several 1 star reviews all over the internet. I seriously doubt anyone there cares, but you have lost a long running client and you will never get another referral from me. Fix your phone system and learn proper customer service.

MISLEADING!!! Their website is very strategic in leaving out that they do, in fact, do a hard credit inquiry. I completed my order with no issue and was immediately lead to a survey link about service, etc. I got my order confirmation, check. Out of curiosity, and because the agreement mentioned to contact them I did. Seemed to have checked out, I was told my order was good to go! About an hour later I got an email saying to contact for assistance with my order ASAP. I called and confirmed a few questions. Then a few minutes later got another email that my order was cancelled and I was declined?! NOWHERE does the website outright mention a CREDIT CHECK! They do mention having to provide your SSN to confirm your identity. Just when I thought it was too good to be true it was. Cool concept for sure, but very trash and misleading in execution. I'll continue shopping elsewhere for now. Customer service seemed oblivious and/or downright shady. Wouldn't recommend, and will not be going back. They also don’t provide an option to delete your account, so do what you will with that information. Waste of time!

I've had several accounts which I have successfully paid in full. This last account during the epidemic had a few issues where by I had to get an extension due to my personal business slowing for a period. No Problem..So I called and got an extension. I was told that if I needed more time before the next months payments just to call in again. The next month I called and inquired about the getting another extension due to covid-19 and was once again told that there's no problem, but instead I decided that I just didn't want to jeopardize my account for any other future purchases. I wanted to always be in good credit standing.. I was transferred to another person in accounts and while asking questions this person got really angry and and barked WAIT A MINUTE AT ME as if I was told be silent by the Angry KING....this guy had no regard for ME as a person or a customer and better yet a paying customer ..not a potential customer. I said WOW you must be really angry today -- and maybe if you hate people so much you might want to change your job--- and that I wasn't the cause of his anger nor should it be directed at me.- This guy hangs up on me...so I call back and thought to tell the next guy about my experience hoping he might be able to escalate to a higher department or manger who over sees his staff and monitors their behavior in relation to their customers. I used the word Cu&T like Bill Maher uses usually pretty funny ..... Not to the next guy he was equally angry and just wanted me to know how much they hate their customers. The next thing you know they blocked my phone number from calling and making a payment, which was the original reason that I called. At first I didn't know that I had been removed I thought something happened to their phone system - I called from another number and they blocked this number too.. So here we have a company that has employees who abuse the public and lie about their customers to offset their egregious behavior in order to not only to abuse, berate and obfuscate this way they are able to have plausible deniability for their behavior and what better than to truncate communications with this party. Shame Shame On YOU